Customer Annual Report

Our 2022/23 customer annual report reflects how we have spent time navigating the challenges posed by the increased cost of living and economic outlook. Our focus remains the same as ever, in terms of doing everything we can to support customers and communities to manage during these difficult times. We remain committed to our four main goals, to improve Beyond Housing and outcomes for people by:

• Providing quality services to customers
• Building new homes and keeping our existing homes in top condition
• Investing in neighbourhoods to create great places to live and work
• Being a great place to work for our people.

In this report, you’ll find all the key information on our performance between April 2022 and March 2023, as well as some highlights and case studies about the work we do.

The Beyond Housing board and executive team would like to thank all customers for their continued support, feedback and involvement. Your input is hugely appreciated and resulted in us improving services and developing our strategic direction.