Customer voice
Be involved and have your say
You’re the experts on the services you receive, the homes you live in and the communities around you.
What you think really matters to us, and by getting involved you can join us on our mission to provide you with the best customer experience we can. You can truly shape, transform and improve the services you receive.
Whether you can spare a few minutes to provide us with some feedback or you’d like to play a more active role, we want to hear from you. You tell us what interests you most and how you would like to engage with us, and we’ll do the rest.
So get in touch and see what you could achieve. We’ll provide you with all the help, tools and support you need.
12
Policies have been successfully reviewed and approved by our Tenant Panel in 2019
1100
Hours of involved customer time has influenced and improved our services
How can I get involved?
Your voice matters to us and we want to hear from you. Take a look at our current involved customer groups, see what suits you and get in touch.
Tenant Panel
Join our Tenant Panel and you’ll have a very important part to play in the governing and shaping of Beyond Housing.
Customer Scrutiny Group
Join our Customer Scrutiny Group and become part of an independent team of customers who work closely with colleagues to review services and performance and give recommendations for improvements.
Digital Voice
Join our Digital Voice group and be part of our online community to provide feedback on what we’re doing, any new ideas we’re looking to implement and offer suggestions for change.
Customer feedback
If joining a group isn’t your thing, but you’d still like to have your say on our services, you can let us know by emailing us at beinvolved@beyondhousing.co.uk or filling in our form below.
50%
Have said their IT skills have improved, using new digital platforms to stay connected
75
Hours of customer focused training have been completed inspiring new learning