Ask a question or leave feedback

If you have a question you'd like us to answer, or have some feedback you’d like to give us, fill in the form below and we’ll get back to you.

Raise a concern, make a complaint or pay a compliment

We are committed to listening and learning from our customers and we take all complaints seriously. We will work with you to resolve your concerns and complaints efficiently and fairly.

Raise a concern

Our colleagues will focus on resolving your concern quickly, aiming for quick problem solving within three working days, without the need for a formal complaint and investigation. Find out more here.

Make a complaint

We recognise that on occasion our service delivery can fall short of both our own and our customers’ expectations and we actively welcome customer feedback to continually shape and enhance the quality of our services. If you find yourself less satisfied with our service, we want to hear about it. For more information take a look at our Concerns, Complaints and Compliments Policy.

Pay a compliment

It’s always great to hear we’re doing a good job. Are you really happy with a service you have received or is there a particular colleague that has simply made your day? Credit where credit is due, we will always make sure your compliment gets to the right person or team.

Report anti-social behaviour (ASB)

We provide an effective and efficient service to resolve problems quickly and, where appropriate, take enforcement action against perpetrators.

Find out more about anti-social behaviour.

You can report anti-social behaviour using the form below and a member of the team will get back to you.

You can also report anti-social behaviour using our new ReMOTE app; a new way for you to report and receive updates on ASB from your mobile. Download the ReMOTE app and you’ll also be able to upload any attachments including pictures, videos and sound files. You’ll automatically receive updates as your case progresses. Find out more.

Report hate crime

Any incident which constitutes a criminal offence, which is perceived by the victim or any other person as being motivated by prejudice or hate. You can report hate crime using the form below and a member of the team will get back to you.

Find out more about mediation

If you feel that you could benefit from mediation, or you would like more information on the service, please complete the form below.

Get involved

Sign up below to join one of our groups - pop in your details and we'll do the rest.

Request an alteration or improvement to my home

Please tell us what improvements you want to make and get our written permission before the work starts.