EDI Annual Report 2022
An ‘at a glance’ summary of our data, achievements and actions in 2022 and our main aims for 2023.
Equalities Pay Gap 2022
This report explains our approach to pay and compares this year’s data with the previous year’s data.
Statement of Principles
Our Statement of Principles is a cornerstone of the behaviours we expect our colleagues to display.
Zero Tolerance Policy
We operate a zero tolerance policy towards behaviour or language a person would deem offensive.
We’re proud to be disability confident committed.
We have committed to:
- Ensuring our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- Providing at least one activity that will make a difference for disabled people.
Committing to a healthier workplace.
Being a great place to work is one of our four ambitious objectives, and we are now proud to be able to say we have recently achieved the Gold award through Better Health at work for all of our health and wellbeing and are striving to continuously improve our health and wellbeing plans.
Armed Forces Covenant
We commit to honour the Armed Forces Covenant and support the Armed Forces community.
We recognise the value serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
To demonstrate our commitment, we operate a job interview guarantee scheme whereby veterans will be guaranteed an invitation to the first stage of the selection process if they are able to demonstrate they meet the essential criteria of the person specification for the role.
Creating an inclusive workplace
Culture is incredibly important at Beyond Housing, and it is imperative that every colleague and customer feels included, regardless of their race, gender, sexual orientation, gender identity, age, religion or disabilities.
We are delighted to have achieved this prestigious accreditation, as it demonstrates our commitment to being a diverse employer and a supportive and caring housing provider.
The world is changing, and we want to ensure that everyone we interact with feels included by our policies and culture.
TrainingMark – Institute accreditation of in-house customer service training programme.
Accreditation demonstrates our training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service.
The three key elements of TrainingMark are:
1. Meeting the Institute’s professional standards
2. Individual competence: ensuring there are mechanisms in place to assess individual customer service competence in the workplace
3. Management commitment: ensuring the programme has sufficient strategic support from senior management.
TrainingMark demonstrates the quality of our internal customer service training to customers. It ensures we have the tools to engage with employees through increasing professional development opportunities. Ultimately, ensuring a skilled customer service team that will help improve your customers’ experiences and business performance.
TrainingMark provides independent recognition of national standards for organisations that have, or are developing, in-house customer service or call centre training programmes.
Accessibility + Usability = Inclusion
Our website has a great tool bar to make our content more inclusive and better to navigate.
You can use it to:
- Have the text on our website read aloud (including PDFs)
- Download the text as an MP3 audio file to listen to it offline
- Change font sizes and colours
- Customise background colour
- Translate text into more than 100 different languages
- Access a fully integrated dictionary and thesaurus.
Look for the orange ‘Access and language tools’ button at the top of your screen.
