Tackling anti-social behaviour in light of COVID-19

During these unprecedented times, it is more important than ever that communities still feel able to report concerns, and we understand many victims of anti-social behaviour (ASB) will be feeling worried and unsure of where to turn. We want to reassure you we are adapting our services to reflect the situation and give you the confidence in our ability to deal with ASB.

Following the government’s announcement, many households now remain at home which could mean

  • An increase in noise nuisance
  • More people feeling isolated and anxious
  • Money worries putting a strain on families and individuals
  • People becoming intolerant as they struggle to adapt to a new way of life.

Although our investigations will be different, we are committed to doing the following:

  • Work with other agencies
  • Signpost customers to victim support services
  • Refer customers to our mediation service
  • Signpost perpetrators to support services
  • Increase contact with vulnerable customers
  • Encourage the use of technology to record ASB if it is safe to do so
  • Signpost to our website to report ASB
  • Issue verbal warnings over the telephone and written warnings via email
  • Produce Acceptable Behaviour Agreements by email where verbal consent has been given
  • Issue Notice of Seeking Possession for breaches of tenancy
  • Apply for injunctions in the most serious cases
  • Share best practice with other housing providers.

Please note: During the pandemic it is business as usual for the police – incidents can still be reported via 999 for emergencies, 101 for non emergencies and the Cleveland Police website for non emergencies.

Anti-social behaviour and hate crime

We are committed to ensuring you enjoy your right to peace, quiet and security in your home.

We recognise anti-social behaviour (ASB) can affect the lives of individuals and, in some cases, can disrupt a community. It is, therefore, our intention to provide an effective and efficient service to resolve problems quickly and, where appropriate, take enforcement action against perpetrators.

Anti-social behaviour anti social behaviour


Anti-social behaviour (ASB) is conduct that has caused, or is likely to cause harassment, alarm or distress to any person.

Hate crime Hate crime

Hate crime

A hate crime is any incident which constitutes a criminal offence, which is perceived by the victim or any other person as being motivated by prejudice or hate.

Mediation Mediation


Where there is a dispute between neighbours, a lifestyle clash or minor nuisance that is not likely to amount to a breach of tenancy these cases will be dealt with by a mediator.

Partnership working Partnership working


We work with the police, the office of the police and crime commissioner, the local authority and other agencies to develop effective strategies for dealing with ASB.