Sometimes relationships between neighbours can break down for a number of reasons. We believe that with some mediation support, we can help to make the situation better for both parties by amicably agreeing on a way forward. So when we receive reports of neighbour disputes, we will pass these cases onto our dedicated Mediation team.
Mediation helps to resolve or better manage disputes by reaching agreements about what can change now to create better futures. Mediators play a neutral role and do not take sides with either party.
Mediation will be encouraged, as appropriate, in cases where there is a potential breach of tenancy as this can be an effective way of resolving an issue. If you feel that you could benefit from mediation, or you would like more information on the service, please complete our online report form below.