When we receive reports where there is a dispute between neighbours, a lifestyle clash or minor nuisance that is not likely to amount to a breach of tenancy these cases will be dealt with by a mediator. In these cases, where the customer is not willing to participate in the mediation process advice will be given and the case will be closed.

Mediation will also be encouraged, as appropriate, in cases where there is a potential breach of tenancy as this can be an effective way of resolving an issue. If the parties do not wish to pursue this option, the breach of tenancy will be investigated in line with our ASB procedure.