Be involved with Beyond Housing

High Street flats, Eastfield – Neighbourhood investment consultation

To support the development of the locality plan for the Eastfield area, we will consult with customers to identify investment opportunities and prioritise them.

Feet on the street

Beyond Housing colleagues will complete estate walkabouts, engaging with customers and responding to their questions.

Tenant satisfaction measures

Following on from the first round of TSM collection data in October 2023, the second round of data collection will commence.

Customer summit

This year’s customer summit will bring together customers and colleagues to discuss opportunities for digital services.

Customer scrutiny

Building on the collaboration with Tpas in developing Beyond Housing’s new approach to customer engagement, we will launch our new scrutiny approach. The new scrutiny approach will focus on two key service areas: Neighbourhood management and asset/property management.

Leasehold Management Policy review

Customers will be asked to provide feedback on the content of the policy and their existing experience. Customer feedback will help shape revisions to the policy.

Church Lane North, Grangetown – Open space project

Following on from consultation earlier in the year, residents will be given the opportunity to discuss updates on the open space enhancements and the regeneration.

Church Lane North, Grangetown – Community walk around

We held a neighbourhood walkaround with customers and partners to identify areas of green space, opportunities for partnership working, funding and future community engagement.

Church Lane North, Grangetown – Open space project

We sought local customer views on the options for open spaces an architect had created and held a drop-in session with residents given the opportunity to discuss updates on the regeneration.

Mould and damp prevention leaflet

We gathered customer views on our mould and damp leaflet to verify the readability and understanding from a customer perspective. The feedback helped us make changes to the leaflet which now carries the customer stamp of approval.

Whitby – Feet on the street

Board members, directors, and senior leaders joined housing colleagues on estate walkabouts, where they engaged with customers and responded to their questions.

Robin Hood Close, Castleton – Communal planter consultation

Following discussions with the local residents’ group, we engaged with customers to understand their preferences for existing planters within the communal area. The discussions will inform options to create additional space in the communal area and the future of the communal planters.

Helredale area, Whitby – Grass cutting

Housing officers visited customers in their homes to discuss grass-cutting concerns and opportunities in their neighbourhood.

Information Governance Policy

We gathered customer views on our privacy notice and the booklet that explains how we handle their data to verify the readability and understanding from a customer perspective. We learned from the feedback how our customers perceive our data practices. Based on the feedback, we revised the policy, the privacy statement and the accompanying booklet.

Equality, diversity and inclusion policy

As part of the review of our equality, diversity, and inclusion policy, we gathered customer feedback to assess customers’ understanding of our statements and commitments. The feedback will help shape the policy and improve the experience for customers.

Loftus town area – Drop-in session

Beyond Housing and the police held a joint drop-in session for local councillors and customers to report anti-social behaviour, share feedback and get help with managing their tenancies.

Danes Dyke, Scarborough – Residents’ meeting

Beyond Housing, Joseph Rowntree Housing Association and local residents discussed opportunities to offer support based on the needs of customers.

Service hours consultation

Customers provided feedback via an online and postal survey on how they want to contact Beyond Housing, how they want to be contacted by Beyond Housing and when they want Beyond Housing’s presence in their homes. The feedback collected will be used to tailor and inform future service offers for customers.

Hungate Court, Scarborough – Liaison event

In partnership with Eon, we held a session to discuss proposed energy efficiency improvements for Hungate Court residents, allowing them to ask questions about the changes coming to their homes.

Feet on the street

Board members, directors, and senior leaders joined housing colleagues on estate walkabouts in Whitby, where they engaged with customers and responded to their questions.

Tenant satisfaction measures

To measure Beyond Housing’s performance in delivering high-quality homes and services to customers, we started the first round (of two for the financial year 22/23) to gather data for the Regulator of Social Housing’s TSMs.

Thrushwood, Redcar – Open space project

Beyond Housing hosted a community forum with residents and partners to explore tree planting options for Thrushwood open space.

Birkdale Community Centre, Eston

We gathered residents’ opinions on the future use of the building and the types of support that could be provided to customers at the location.

Redcar and Eastfield areas – Community ‘clean-up’ day

Beyond Housing, in partnership with local councillors, hosted a successful community clean-up day. Colleagues from across the business joined volunteers to support the day and provided skips and cleaning equipment.

High Street flats, Eastfield – Safety improvements

We collected residents’ feedback on how to improve safety in the area, based on the recommendations of the local police’s report and our partnership work with the police and North Yorkshire Council. This feedback will help form the locality plan for the area.

Church Lane North, Grangetown – Residents’ group meeting

We held an open session for customers to discuss and give feedback about the current regeneration taking place on the estate.

Concerns, Complaints and Compliments Policy

We consulted with customers to gather feedback on the policy content and adherence to commitments. The feedback will inform policy revisions.

Church Lane North, Grangetown – Estate walkabout

We held an estate walkabout in partnership with the East Cleveland Police and local residents to identify opportunities to reduce anti-social behaviour on the estate.

Feet on the street

Ward councillors and senior leaders, joined housing colleagues on estate walkabouts, where they engaged with customers and responded to their questions.

Dormanstown and Redcar area – Neighbourhood walkaround

Members of Beyond Housing’s Executive team, the director of property and commercial operations, and colleagues from the Housing team met with the local ward councillor on the estates to review opportunities to address reoccurring maintenance issues. Opportunities identified will feed into the creation of the localised action plan.

Communal space painting options

We surveyed customers to understand their preferred colour palette before starting the redecoration of their communal areas. We selected the colour palette with the highest number of votes.

Consumer Standards consultation

Beyond Housing customers were invited to provide their views on the Regulator for Social Housing’s proposed new standards.

Chestnut Grove, Redcar – Open space consultation

Based on customer and community feedback about increased anti-social behaviour, we collaborated with customers and partners to review and revise the proposed plans for improving open and garden spaces to reduce anti-social behaviour.

Beech Walk, Eastfields – Green space consultation

We held collaborative discussions with local customers and Eastfield Town Council to understand their views on the future of the green space.

Seaton Close, Whitby – Parking consultation

Housing officers visited local residents to discuss parking concerns and opportunities for improvement.