Changes for customers paying by Direct Debit

We’re making some changes to the way we collect Direct Debits.

Rest assured; you don’t need to do anything. Your service will not be affected in any way.

From Friday 24 November 2023, allpay Limited will collect your Direct Debits and the name ALLPAY LIMITED will appear on your bank/building society statement.

You will be sent a letter with a new customer Direct Debit reference. Please keep this safe as you will need to quote your name and new reference if you need to query a Direct Debit with us or your bank/building society.

You don’t need to complete a new Direct Debit Instruction. We’ve already supplied the details of the change to your bank, who may also notify you independently. You may see a comment on your bank statement advising you of the final payment under the old name and details and the first payment under the new name and details.

You’ll continue to enjoy the benefits of the Direct Debit Guarantee, which means you’re protected if an error is made in the payment of your Direct Debit.

If you have any questions about these changes, please contact Beyond Housing on 0345 065 5656 or contact allpay on 0330 135 9515.