Talk to us

We love to hear feedback from our customers because it helps us to improve and develop our services. So, whether we’ve done something good that’s made you smile, or if you find yourself less satisfied with our service, we want to hear about it.

Alternatively, if you would like to call us directly, please call 0345 065 5656. To view the contact details for your local housing offices, please scroll to the bottom of the page.

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Your local housing offices

We have over 15,000 homes across the North East and North Yorkshire. To make sure you’re never far from housing advice, support and guidance, we have a number of housing offices.

Email:, text: 07860 017 148

14 Ennis Square, Dormanstown, Redcar TS10 5JR

We’re open Monday, Tuesday and Thursday 8.30am – 4.30pm, Wednesday 12 noon – 4.30pm and Friday 8.30am – 4pm

Our Service Centre is open Monday to Friday 8am – 6pm.

Evening appointments can be made between Monday and Thursday – available upon request.

Email:, text: 07860 017 148

Barbara Bowater House, Kingsley Road, Grangetown TS6 7PW

Email:, text: 07944 874874

Brook House, 4 Gladstone Road, Scarborough YO12 7BH

We’re open Monday to Thursday 8.30am – 5pm and Friday 9.30am – 5pm

Email:, text: 07944 874874

The Coliseum, Victoria Place, Whitby YO21 1EZ

We’re open Monday, Wednesday and Friday 8.30am – 12.30pm and 1.30pm – 5pm

Emergency Services – 999

The NHS non-emergency number – 111

National Gas Emergency – 0800 111 999

Redcar and Cleveland Borough Council – 01642 774774

Scarborough Borough Council – 01723 232323

The Police non-emergency number – 101

Environment Agency – 0870 850 6506