If you’re really happy with a service you have received, then we’d love to hear about it.
If you’re feeling less satisfied with our service then we want to hear about it.
Got some feedback you’d like to give us, or have a question you would like us to answer?
Visit us
Sometimes you just need a face to face chat. Find your nearest housing office – we’ll be waiting with a smile.
We have over 15,000 homes across the North East and North Yorkshire. To make sure you’re never far from housing advice, support and guidance, we have a number of housing offices.
- Redcar
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Email: redcar.dho@beyondhousing.co.uk, text: 07860 017 148
14 Ennis Square, Dormanstown, Redcar TS10 5JR
We’re open Monday, Tuesday and Thursday 8.30am – 4.30pm, Wednesday 12 noon – 4.30pm and Friday 8.30am – 4pm
Our Service Centre is open Monday to Friday 8am – 6pm.
Evening appointments can be made between Monday and Thursday – available upon request.
- Eston
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Email: eston.dho@beyondhousing.co.uk, text: 07860 017 148
Barbara Bowater House, Kingsley Road, Grangetown TS6 7PW
- Scarborough
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Email: enquiries@beyondhousing.co.uk, text: 07860 017148
Brook House, 4 Gladstone Road, Scarborough YO12 7BH
We’re open Monday to Thursday 8.30am – 5pm and Friday 9.30am – 5pm
- Whitby
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Email: enquiries@beyondhousing.co.uk, text: 07944 874874
The Green Lane Centre, Green Lane, Whitby YO22 4EH
We’re open Monday and Friday 8.30am – 12.30pm and 1.30pm – 5pm (appointments only)
- Other numbers you may need
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Emergency Services – 999
The NHS non-emergency number – 111
National Gas Emergency – 0800 111 999
Redcar and Cleveland Borough Council – 01642 774774
Scarborough Borough Council – 01723 232323
The Police non-emergency number – 101
Environment Agency – 0870 850 6506