Contact us
Our service centre is a little busy on Mondays, so if you are contacting us with a routine enquiry about Tees Valley Homefinder or North Yorkshire Home Choice, please call us from Tuesday onwards.
If you have a Me & My Home account, you can log in to:
- Check your rent account balance
- Make a payment
- Report and track repairs
- Select your own appointment date and time for certain repairs
- Update your personal information
- View and print rent statements.
You can be supported by a representative or advocate who has permission to act on your behalf to contact us.
Planning a visit to the office?
Pre-arrange your office appointment by filling in the ‘Request an office or telephone appointment’ form.
For repairs requests please contact us on 0345 065 5656 or use Me & My Home to report your repair online.
Need to send something by post?
Our postal address is: Beyond Housing, PO Box 138, Blyth NE24 9FL
Complaints and compliments
Having a clear way to tell us when things don’t meet your expectations is important to you, along with a timely and fair response.
You may also want to tell us when we’ve got things right. This too helps us improve our service – as we’ll keep doing the things that make you happy.
We’re confident that working together we can resolve your complaint to your satisfaction. If you ever need extra support or advice, the Housing Ombudsman is on hand to support you.
