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Our services continue to stay open during the national lockdown

Coronavirus (COVID-19)

If you’re really happy with a service you have received, then we’d love to hear about it.

If you’re feeling less satisfied with our service then we want to hear about it.

Got some feedback you’d like to give us, or have a question you would like us to answer?

Visit us

Sometimes you just need a face to face chat. Find your nearest housing office – we’ll be waiting with a smile.

We have over 15,000 homes across the North East and North Yorkshire. To make sure you’re never far from housing advice, support and guidance, we have a number of housing offices.



Email: redcar.dho@beyondhousing.co.uk, text: 07860 017 148

14 Ennis Square, Dormanstown, Redcar TS10 5JR

We’re open Monday, Tuesday and Thursday 8.30am – 4.30pm, Wednesday 12 noon – 4.30pm and Friday 8.30am – 4pm

Our Service Centre is open Monday to Friday 8am – 6pm.

Evening appointments can be made between Monday and Thursday – available upon request.


Email: eston.dho@beyondhousing.co.uktext: 07860 017 148

Barbara Bowater House, Kingsley Road, Grangetown TS6 7PW


Email: enquiries@beyondhousing.co.uk, text: 07860 017148

Brook House, 4 Gladstone Road, Scarborough YO12 7BH

We’re open Monday to Thursday 8.30am – 5pm and Friday 9.30am – 5pm


Email: enquiries@beyondhousing.co.uk, text: 07944 874874

The Green Lane Centre, Green Lane, Whitby YO22 4EH

We’re open Monday and Friday 8.30am – 12.30pm and 1.30pm – 5pm (appointments only)

Other numbers you may need

Emergency Services – 999

The NHS non-emergency number – 111

National Gas Emergency – 0800 111 999

Redcar and Cleveland Borough Council – 01642 774774

Scarborough Borough Council – 01723 232323

The Police non-emergency number – 101

Environment Agency – 0870 850 6506