We aim to provide excellent services that meet the needs of all of our customers. However, we recognise on occasion our service delivery can fall short of both our own and our customers’ expectations and we therefore actively develop a positive complaints culture where customer feedback is welcomed and is used to continually shape and enhance the quality of our services.
Our positive complaints culture is based on three key dispute resolution principles:
- Be fair – treat people fairly and follow fair process
- Be proactive in putting things right
- Be willing to learn from outcomes.
For more information, you can take a look at our Complaints Policy
If you find yourself less satisfied with our service, we want to hear about it.