Noise during the Coronavirus (COVID-19) pandemic

As more and more of us are spending extended time at home during the pandemic we may be more aware of noise from our neighbours who are also home for longer periods and at different times.

Whilst Beyond Housing can take action against those who repeatedly make unreasonable noise that impacts on their neighbours’ enjoyment of their homes, there are some day to day noises that are heard due to people living in close proximity to one another. Examples would include footsteps and noise from washing machines and vacuum cleaners.

What can you do to help?

Great neighbours make great neighbourhoods and more understanding and patience may be required during the lockdown rather than formal action or intervention by us.

Consider how activities may impact on those around you. Be mindful of your neighbours’ circumstances, they may be key workers who work night shifts and need to sleep during the day, or they may have a young family who are up early on a morning and go to bed early on an evening.

Examples of noise problems are included below along with some guidance.

Some people may choose to complete those DIY tasks that they have been meaning to get around to. Whilst you may enjoy putting your time at home to good use, your neighbours will not enjoy long periods of drilling, sawing or hammering. Be considerate by only carrying out noisy DIY between 8am and 7pm and try to keep these jobs to a minimum.

You may want to catch up with your favourite box set or listen to your favourite artists.  Be considerate by keeping the volume to a reasonable level that cannot be heard outside your home. It helps to keep the windows closed or use headphones.

As the schools across the region closed on the 23 March for an indefinite period, you may hear your neighbour’s children playing or moving about at times when they would usually be at school. If they are asked to stay indoors as part of an isolation strategy they are more likely to be playing and moving around indoors. If you are a parent please do your best to ensure that play activities do not disturb your neighbours. If you are a neighbour hearing children, please understand that this is a difficult time for everyone and children may become restless when forced to stay indoors. This is particularly important advice when you have people living above or below you.

Dog nuisance can be disturbing but please be aware that dogs may not be getting the exercise that they would normally due to this isolation period. As with everything else at this time we would urge our customers to be a little more tolerant during this difficult time.

How we can help

Beyond Housing are still dealing with anti-social behaviour and you can still report ongoing noise by calling 0345 065 5656. You may be offered advice and/or we will endeavour to resolve the problem by contacting your neighbour. You can also report issues via the website.  Our mediation service may also be offered – Mediation is a way of resolving disputes between neighbours and can be used in a range of situations and involves an impartial mediator who helps everyone come to a mutual agreement.

Please be assured that we are keeping the service under review and looking at alternative options to replace face to face visits at this difficult time.

Great neighbours make great neighbourhoods