Customer voice

Be involved and have your say

You’re the experts on the services you receive, the homes you live in and the communities around you.

What you think really matters to us, and by getting involved you can join us on our mission to provide you with the best customer experience we can. You can truly shape, transform and improve the services you receive.

Whether you can spare a few minutes to provide us with some feedback or you’d like to play a more active role, we want to hear from you. You tell us what interests you most and how you would like to engage with us, and we’ll do the rest.

So get in touch and see what you could achieve. We’ll provide you with all the help, tools and support you need.


Policies have been successfully reviewed and approved by our Tenant Panel in 2019


Hours of involved customer time has influenced and improved our services

How can I get involved?

Your voice matters to us and we want to hear from you. Take a look at our current involved customer groups, see what suits you and get in touch.

Safety First Block Champions

Join our group of block champions and you’ll be the eyes and ears of the block where you live. You’ll carry out monthly inspections of your multi-occupied block, making sure all safety aspects are how they should be.

Digital Voice

Join our Digital Voice group and be part of our online community to provide feedback on what we’re doing, any new ideas we’re looking to implement and offer suggestions for change.

Tenant Panel 

Join our Tenant Panel and you’ll have a very important part to play in the governing and shaping of Beyond Housing.

Customer Scrutiny Group

Join our Customer Scrutiny Group and play a part in influencing policies and the decisions we make around the services our customers receive.

Complaints Panel

Join our Complaints Panel and support us to investigate and resolve complaints from fellow customers in a fair and transparent way.

Customer feedback

If joining a group isn’t your thing, but you’d still like to have your say on our services, you can let us know by emailing us at or filling in our form.


Have said their IT skills have improved, using new digital platforms to stay connected


Hours of customer focused training have been completed inspiring new learning

Get involved

  • You've got this far, so we must have grabbed your attention. Sign up below to join one of our groups - pop in your details and we'll do the rest.
  • Once you have submitted this form, we'll be in touch to have a chat.