Customer feedback

We love to hear feedback from our customers because it helps us to improve and develop our services. So, whether we’ve done something good that’s made you smile, or if you find yourself less satisfied with our service, we want to hear about it.

If you have a complaint, we’d like to think that we can deal with it in an informal way and come up with a solution that suits everyone. When this isn’t an option, you can always make a formal complaint.

You can send us your customer feedback in writing, face to face, over the phone or by email. Whatever methods suits you, suits us. You can also use the feedback form on this page.

Our privacy policy (accessible in the footer of this website) tells you what to expect when Beyond Housing processes personal information. It applies to information about applicants, customers and other service users.