How Coastcall works

The Coastcall system is very easy to set up and use, all you need is a working telephone line and a plug socket. Once this the base unit is installed by one of our friendly technicians and you have your pendant, you are ready to go. It's as easy as 1, 2, 3...

How the Coastcall system works - step one, push the button How Coastcall works

Push the pendant button

By pushing the button on your pendant or base unit, (or additional equipment provided by Coastcall) a call will be made to our dedicated 24 hour Control Centre.

How Coastcall works How Coastcall works

Contact via base unit

The Control Centre will contact you via the base unit to find out what is wrong. If you have fallen, or cannot reply, they will make sure you get the help you need.

How Coastcall works - relevant service sent How Coastcall works

Relevant service sent

The Control Centre will then contact the relevant person to come to your aid - a doctor, the emergency services, a relative or a Coastcall responder.

Coastcall equipment

The pendant can be worn either around your wrist on a flexible strap, or around your neck. To contact our Control Centre, press the button, and a call will be made through the lifeline base unit to our dedicated team.

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Lifeline pendant and base unit

The pendant can be worn either on your wrist or around your neck. Just press the button and a call will be made through the lifeline base unit to our dedicated team.

key safe Key safe

Key safe

We encourage customers to have a key safe installed as it can help to dramatically reduce our response times to you. It can be securely fixed to an external wall in a discreet location.

additional equipment additional equipment

Additional equipment

At Coastcall, we have many types of equipment to help our customers live independently in their own home.