Customer Income Advisor

We have an exciting opportunity to join our amazing team as a Customer Income Advisor based in our Scarborough office.

We do so much more than collect rent and track down arrears. We support our customers when they need us most. Building relationships with our customers would be second nature to you and, with your impressive knowledge of welfare benefits and universal credit, you’d work tirelessly to make sure our customers are receiving the maximum amount of income. After all, providing a roof over a customer’s head is just the first part of their journey with us, and we want that journey to last.

Let’s be honest, it isn’t all plain sailing. As well as being caring and considerate to a customer’s situation, sometimes a difficult or tricky conversation has to happen and action sometimes needs to be taken. But with your tact, diplomacy and top notch people skills, we know you’ll have it covered.

So if you think you can nip things in the bud before it spirals by negotiating with the customer what's best for them as, well as the business, then we’re keen to find out more about you.

Claire Barnett is our Rent & Income Manager so if you fancy a chat to find out more, why not give her a call on 01642 837277. Head’s up though, Claire is looking for someone with a genuine desire to help our customers, and an equable drive to exceed our targets and maximize income into the organisation.   

Who are Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 700 colleagues forming the Beyond Housing family, we cover 411 square miles with more than 15,000 homes, serving 30,000 customers. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Why choose us?

The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

So here goes:

  • Flexible working patterns to suit your commitments
  • Generous holiday entitlement
  • Impressive salaries with incremental pay increases for most colleagues
  • Competitive pension scheme with generous employer contributions
  • Life assurance to look after your loved ones
  • Health cash plan (coming soon)
  • A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
  • Cycle to work scheme (if you’ve got the legs for it)
  • Annual cost of living pay rise
  • Agile working – to give you that positive work life balance.