Missed appointments

If we attend an appointment and can’t gain access to your property and/or if you exaggerate the urgency of your repair to get it dealt with sooner, you may incur a fine plus any extra costs incurred with the work. This reflects the cost we incur to attend a call out.

Not only do missed appointments and exaggerated calls waste time and money, they may also prevent us from attending a real emergency. Please help us to provide the best service possible by making sure we can access your property when an appointment is made.

If you can’t make an appointment, please let us know on 0345 065 5656 and we’ll be happy to rearrange it.