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Adaptations service

Helping you to live well and age well

We can help you to live more comfortably by adapting your home or by giving advice on other housing options available to you
to meet your needs.

The service is provided through our Independent & Supported Living service area.

What are adaptations? 

Adaptations are works carried out to improve access and mobility around the home. The works undertaken support customers to maintain independent living and a better quality of life for themselves and their families.

How to request an adaptation

Many adaptations can be undertaken without the need for a formal assessment.

Major adaptations

Major adaptations which fall outside of the scope of our Adaptations Policy include the following:

Other options available to meet your needs

We are committed to undertaking adaptations to support you in your current homes, and to making best use of our housing stock.

Where a request is made for an adaptation or for permission for the adaptation to be completed, consideration will be given to:

  • Whether your assessed needs can be met through a move to more suitable accommodation through the
    housing application process
  • Whether you would be interested in/meet the criteria
    for one of our supported living schemes.

Information about other services

Information about a range of services you may find useful can be found on:

Redcar and Cleveland People’s Information Network (PIN)

North Yorkshire County Council 

Frequently asked questions

What adaptations do you carry out?

The following adaptations are examples of work which can be undertaken if there is an assessed need:

Grab rails and handrails | banisters | half steps | lever taps additional sockets additional lights | key safes | ramps door widening.

How long will my adaptation take?

The following targets for completing adaptations are in place:

  • Referrals involving hospital discharge or palliative care – three working days
  • Urgent referrals – 10* working days
  • AWD – 10* working days
  • Normal referral – 20* working days.

* Targets are subject to the complexity of the adaptation and whether we can carry out the works ourselves or if a specialist contractor is required.