Fire safety

We want to make sure all our customers are safe as houses. To protect you and your family, it’s essential your home has working smoke alarms that are regularly tested.

We’re pleased to say all homes that are re-wired by Beyond Housing automatically receive a hard-wired smoke alarm. As part of your gas safety checks, we will also check that your smoke alarms are working, and will fit a new battery-operated smoke alarm free of charge where necessary.

Your smoke alarm

We hope you never need your smoke alarm, but if you ever did, you need to be sure it’s in good working order. So:

  • Test your smoke alarm every week, by pressing the button firmly until the alarm sounds.
  • If the alarm doesn’t sound, change the battery as soon as possible and retest the alarm.
  • If the alarm still doesn’t sound, contact us on 0345 065 5656 and we’ll fit a new alarm in your home.

High rise homes

If there is a fire or smoke inside your flat and your escape route is clear:

  • Get everyone out, close the front door and evacuate the building by the nearest available exit
  • Use the stairs, not the lift and press a fire alarm call point
  • Dial 999, give the address of the building including the number of your flat and the floor on which it is located.

If there is a fire or smoke inside your flat but your escape route is NOT clear:

  • Go to a room as far from the fire or smoke as possible and close the door
  • Dial 999, give the address of the building including the number of your flat and the floor on which it is located
  • State there is a fire/smoke in your flat and you are not able to evacuate. Use towels or bedding at the bottom of the door to block the smoke.

If there is a fire in another part of the building but not inside your flat:

  • You are usually safer staying in your flat unless heat or smoke begins to affect you or directed by the fire brigade to evacuate
  • If you feel as though you are in danger then evacuate the building
  • Dial 999, give the address of the building including the number of your flat and the floor on which it is located
  • If you are in the communal area, evacuate the building and call 999.

Get out and stay safe

Would you know what to do in the event of a fire? Watch this short video for some vital tips on what NOT to do.

Fire safety report form

If you have any fire safety concerns about your home, a neighbour’s property or the community you live in, we want to hear about them.

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