Home safety

We look after 30,000 customers and we want every single one of you to feel as safe as houses. On this page you’ll find everything you need to feel safe and secure in your home.

Be gas safe at home

Gas

To keep your heating system in tip-top shape, and you keep yourself and your home safe, we need to carry out a gas appliance service and safety check each year.

Electrical safety

Electrical

The safety of our customers is our number one priority. Here's some important advice on how to keep yourself safe and sound.

Fire safety in the home

Fire

We want to make sure all of our customers are safe as houses. To protect you and your family, it’s essential your home has working smoke alarms that are regularly tested.

Water hygiene

Water

Legionella can be found in spray from showers and taps and even in dishwashers, although the risk of Legionnaires’ disease in a domestic property is rated as low risk.

Asbestos

If asbestos is disturbed, it can release fibres into the air. That’s why we carry out asbestos surveys before refurbishment or building work is carried out in your home, so you must allow us access.

Flood advice

Flooding

Be aware of flood hazards no matter where you live or work, but especially if you are in low-lying areas or near water. Even very small streams or low-lying ground can flood.

Safeguarding our customers

Safeguarding

We have a policy in place to protect and safeguard our customers from abuse in all its forms. We empower our staff to report any concerns they may have about our customers.

Hoarding

Hoarding is a very misunderstood and complex issue. It affects people across all socio-economic, age and ethnic groups. It not only has an effect on the individual but radiates through the family.