Gas safety

To keep your heating system in tip-top shape, and to keep yourself and your home safe, we need to carry out a gas appliance service and safety check each year. As a landlord, we are required by law to make sure:

  • Pipes, appliances and flues are kept in a safe condition
  • All appliances and flues we provide get annual safety checks by our Gas Safe registered engineers
  • All gas equipment (including appliances left by a previous customer) is safe or removed before another customer moves in.

We will give you a record of each safety check within 28 days of completing it, or when you move in if you are a new customer.

A gas service should take no longer than an hour and a half, but it could save you money by making your appliances run more efficiently, so you must allow us access to carry out your survey.

We are not responsible for maintaining your gas cooker – you should keep it clean and only use it when it burns with a clean blue flame. If it has a wavy yellow flame, don’t use it and get a gas safe registered engineer to check it for safety. Only use the correct size pans and ones specifically for gas burners.

Our engineers will carry out a visual assessment of your gas cooker and if they find it dangerous they will disconnect it and issue you with a warning advice notice.

It could also save your life because badly installed or poorly maintained gas appliances kill. As well as deadly carbon monoxide poisoning, faulty appliances can lead to gas leaks and explosions. Gas leaks can also make your home insurance invalid, so there’s another good reason to allow us access to service your appliances.

If your carbon monoxide alarm bleeps with a continuous rapid bleeping or if you smell gas:

  • Phone National Gas Emergency Services free on 0800 111 999 – they will deal with any report of a gas escape free of charge
  • Contact us on 0345 065 5656
  • If possible, turn off the gas supply at the meter (unless the meter is located in a cellar or basement, in which case do not enter)
  • Do not turn the gas back on until the escape has been repaired
  • Turn off gas appliances. Do not use them again until a gas engineer says it’s safe
  • Open all windows and doors for ventilation
  • Do not use any electrical appliances or flick any switches
  • Extinguish all naked flames
  • Do not smoke.

Gas cap procedure

We want you to feel safe and secure in your home and to feel confident we are delivering our health and safety obligations. As part of this, we have developed a gas cap procedure as a key part in our landlord gas safety compliance obligations.

We may have to cap gas off if:

  1. Your gas safety check is 14 days overdue
  2. Your meter is not credited
  3. Your meter is faulty or bypassed
  4. You do not want or need gas in the property.

Why not watch this great video produced by Gas Safety Register and see if you can spot the silent killer:

Be gas safe