Temporary issue with messages on Me & My Home
We understand how important staying connected is, and we apologise for a temporary issue affecting message sending on Me & My Home.
Our team is actively working on resolving this and will have things back to normal as soon as possible. In the meantime, our dedicated Service Centre is ready to help you through other channels:
- Phone: Call us 0345 065 5656
- Live chat: Connect with an advisor immediately through live chat.
If you have recently sent us a message through your Me & My Home account, please get in touch with us so we can follow this up with you.
We appreciate your patience and understanding.
Me and My Home
With a Me & My Home account, you can take control and manage your tenancy online. Signing up is easy, you just need your tenancy ID and your email address. Once you have registered, simply log in to:
- Check your rent account balance
- Make a payment
- Report and track repairs
- Select your own appointment date and time for certain repairs
- Update your personal information
- View and print rent statements.
Me & My Home – everything you need in one place, at your fingertips.
Repair appointment booking tip!
When reporting a repair on Me & My Home, the calendar displays the earliest possible appointment. Choosing ‘no available slot’ automatically schedules a later appointment. If you change your mind and call us, you’ll still be offered the same first available slot displayed online. So, for the fastest fix, book it straight away!
Save time and do it online with Me & My Home.
Thank you for your understanding.
Frequently asked questions
- What is Me & My Home?
-
Me & My Home is an online portal that allows Beyond Housing customers to manage their tenancy online.
- How do I register for Me & My Home?
-
To register, visit Me & My Home and follow the instructions to create an account. You will need your tenancy ID and email address to complete the registration process.
- What can I do on Me & My Home?
-
- Check your rent account balance
- Make a payment
- Report and track repairs
- Select your own appointment date and time for certain repairs
- Update your personal information
- View and print rent statements.
- I forgot my password. How can I reset it?
-
If you have forgotten your password, click the ‘Forgot Password‘ link and follow the instructions to reset it.
- Is my personal information secure?
-
Yes, Beyond Housing takes your privacy and security seriously. Me & My Home uses secure technology to protect your personal information.
- Can I bid for properties on Me & My Home?
-
No. Me & My Home is for existing Beyond Housing customers. To bid for a property, you will need to register with:
Tees Valley Homefinder (for homes in the North East)
North Yorkshire Home Choice (for homes in North Yorkshire).
On the day your repair is due to be carried out, please ensure the space and area the operative will need access to is clear of any items. For example, emptying cupboards, removing items from the loft or lifting any laminate flooring.
To protect the health and wellbeing of our operatives, we please request you do not smoke in your home in the hour leading up to an appointment, to ventilate your home prior to our operatives arriving and not to smoke whilst our operatives are present.
