At Beyond Housing rent is due every Monday, but you can choose to pay weekly, fortnightly, four weekly or monthly – whichever’s the most convenient. All we ask is that if you don’t pay weekly, we’ll need your rent in advance. By far the quickest and easiest way to pay your rent is by direct debit. Payments will be taken automatically from your bank account it’s safe, secure and you’re fully covered by the direct debit guarantee.
Do you need help with keeping up with your rent?
It’s very important that you pay your rent on time, if you don’t you could lose your home.
If you find that you’re having difficulties in making payments, please get in touch. We can often help you find a solution.
Call us on 0345 065 5656.
Here’s some important information regarding your rent arrears:
- Talk to us
Talk to us, this is what we are here for. Not paying your rent can result in you losing your home, and that’s far worse than starting a conversation with us!
- Let us help
If you miss your rent payments we’ll contact you as soon as possible to see what the issue is. Please talk to us – we can’t help you if we don’t know what your problem is.
- Try not to play catch up
It can be difficult to make up one week’s missed payment the week after. For many customers, this can be a slippery slope into debt as next week never comes.
- Stick to an affordable arrangement
If you can’t repay your rent arrears in full, talk to us. We’ll ask you some questions about your finances and agree an affordable repayment plan with you. Please do stick to this arrangement – if you don’t, we may have to apply to the County Court to evict you from your home.
- Keep on top of housing benefit
If you’re claiming housing benefit, please provide any information that we ask for without delay. If not, your claim will be cancelled and you’ll need to pay the full rent due. You’re also responsible for notifying the DWP of any changes in your circumstances.
- Where to get help
If you’re struggling to manage your debts, the sooner you ask for help the better. You can get free debt advice from Citizens Advice or Shelter.
If you need to speak to us call 0345 065 5656.
- Check that you are getting the right benefits
Make sure you are claiming all the benefits you’re entitled to. You can do this by visiting Turn2Us and completing the easy-to-use benefits calculator. This can also tell you if you’re eligible for any grants.
You can call us on 0345 065 5656.
- Universal Credit
If you’re claiming Universal Credit, it’s really important you talk to us. The rules around Universal Credit are very different from housing benefit and it’s easy to get things wrong. Our trained team can help you understand Universal Credit and make it work for you. Call us on 0345 065 5656.
- Discounted social broadband tariffs
Some broadband providers offer social tariffs which are only available to customers who receive certain government benefits.
Visit the Money Saving Expert website to see what deals are currently available, based on your needs.
You can also carry out a comparison to make sure you are getting the best deal:
Need help with paying your rent?
If you need help with paying your rent or would like to set up a direct debit, start a live chat with us or email firstname.lastname@example.org and we will arrange for an advisor to contact you.