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We have a policy in place to protect and safeguard our customers from abuse in all its forms. We also have an initiative called ‘Something’s Not Right,’ which empowers our colleagues to report any concerns they may have about customers and residents. We are constantly looking to improve the quality of life for our customers. That’s why we’re asking you to let us know about anything you see that doesn’t seem right! All reports are treated with confidence, so if you think something’s not right, let us know. Email us at somethingsnotright@beyondhousing.co.uk, call us on 0345 065 5656 or 07989 224871  (please do not text).

What is abuse?

Abuse isn’t always obvious and can be difficult to recognise. People who are abused may not feel comfortable or confident enough to report it. We see it as an essential part of our job to be vigilant in recognising the signs. Abuse can be:

  • Physical
  • Psychological or emotional
  • Financial or material
  • Sexual
  • Neglect.

Our approach

Our colleagues are responsible for ensuring the protection and safety of customers, particularly those who are vulnerable. If a colleague suspects that a customer is suffering from abuse, they will involve that person at all stages of the reporting process and take their wishes into consideration.

Our commitment

We aim to listen, offer support and help people to stay safe. If you would like more information on our policy, contact us on 0345 065 5656.

To view our Safeguarding Policy, click here.

Watch the NHS’s video on safeguarding:

Radicalisation – Act Early

Radicalisation is the process by which a person comes to support terrorism and extremist ideologies. If you think someone close to you is becoming radicalised, act early and seek help. Quick action can protect the person you care about from being groomed and exploited by extremists.

Police forces across the country have specially trained prevention officers who work with professionals in health, education, local authorities and charities, as well as faith and community groups to help the move away from extremism. They are here to listen and offer help and advice. Receiving support is voluntary.

Friends and family are best placed to spot the signs, so trust your instincts and share your concerns in confidence. They can help you act early. The police would welcome information from you. Your choice to report it will help make a difference to people’s lives, you might even save them.

To find out more about how to help someone close to you visit actearly.uk