We have a policy in place to protect and safeguard our customers from abuse in all its forms. We also have an initiative called ‘Something’s Not Right,’ which empowers our colleagues to report any concerns they may have about customers and residents.

We are constantly looking to improve the quality of life for our customers. That’s why we’re asking you to let us know about anything you see that doesn’t seem right! All reports are treated with confidence, so if you think something’s not right, let us know. Email us at, call us on 0345 065 5656 or text us on 07990 801060.

What is abuse?

Abuse isn’t always obvious and can be difficult to recognise. People who are abused may not feel comfortable or confident enough to report it. We see it as an essential part of our job to be vigilant in recognising the signs. Abuse can be:

  • Physical
  • Psychological or emotional
  • Financial or material
  • Sexual
  • Neglect.

Our approach

Our staff are responsible for ensuring the protection and safety of customers, particularly those who are vulnerable. If a member of staff suspects that a customer is suffering from abuse, they will involve that person at all stages of the reporting process and take their wishes into consideration.

Our commitment

We aim to listen, offer support and help people to stay safe. If you would like more information on our policy, contact us on 0345 065 5656.

Watch the NHS’s video on safeguarding.