Affordable rent
Secure tenancy
Reputable landlord
Community investment
High quality homes

My tenancy

Your tenancy agreement is a legal contract which details the agreement between you (the customer) and us (your landlord) it’s an important document, so make sure to keep it safe.

What your tenancy includes:

  • The services you can expect from us
  • Your rights
  • Your responsibilities.

Once you have signed your tenancy agreement you must keep to its terms and conditions.

Tenancy types

Your tenancy agreement will show what kind of tenancy you have.

Assured tenancies

The majority of customers will be offered an assured tenancy which is the most secure form of tenancy, where they have the right to remain in the property unless we prove to the courts that we have grounds for possession.

Assured shorthold tenancy (Next Steps Accommodation Programme & Rough Sleepers Accommodation Programme – NSAP and Reducing Adults Complex Housing – REACH)

We will offer this tenancy type in line with our NSAP and RSAP service to assist with the rehousing of rough sleepers who require significant support to help them maintain a tenancy. 

Assured shorthold tenancy (supported housing)

We will offer this tenancy type to customers moving into certain specialist housing schemes where a property is identified for allocation to vulnerable customers where support and services with the local authority are in place. 

Assured Shorthold Tenancy (Rent to Buy)

We will offer this tenancy type to customers as part of the Rent to Buy scheme, which allows working households to rent a home at an intermediate market rent providing them the opportunity to save for a deposit to then go on and purchase their first home. 

Equitable tenancies

We will offer this tenancy type to minors aged between 16 and 18 years of age as they are legally not entitled to hold a tenancy. The minor will need to have an appropriate 3rd party to act as a trustee and to act as guarantor. This will ensure the terms of the agreement are upheld until the minor reaches 18. 


A licence is used as a temporary measure for a limited time for a specialist housing initiative or where a customer needs to move out of their property for a temporary period to allow major works to be completed.

Your responsibilities

Ending your tenancy

We really value all of our tenants and we’d hate to see you leave. Why not give us a call on 0345 065 5656, there may be something we can do so you decide to say.