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My tenancy

Your tenancy agreement is a legal contract which details the agreement between you (the customer) and us (your landlord) it’s an important document, so make sure to keep it safe.

What your tenancy includes:

  • The services you can expect from us
  • Your rights
  • Your responsibilities.

Once you have signed your tenancy agreement you must keep to its terms and conditions.

Tenancy types

Your tenancy agreement will show what kind of tenancy you have.

Assured tenancies

The majority of our customers will be offered an assured tenancy which will give you the right to remain in your property for the rest of your life as long as you keep to the terms and conditions of your tenancy agreement which includes paying your rent, not causing any anti social behaviour and looking after your property.

We can only end an assured tenancy if we have served you with a notice and been granted a court order.

Assured tenancies assured shorthold tenancy (lease and repair)

We will offer this tenancy type in line with our Empty Homes Scheme where the property is leased from the owner, this agreement outlines the length of lease left on the property.

Assured shorthold tenancy (supported housing)

We will offer this to customers moving into schemes where a property is identified for allocation to vulnerable customers where support and services with the local authority are in place.

Sole and joint tenancies

Tenancy agreements can be signed by one person as a sole tenancy or shared between two people as a joint tenancy.

Your responsibilities

Ending your tenancy

We really value all of our tenants and we’d hate to see you leave. Why not give us a call on 0345 065 5656, there may be something we can do so you decide to say.