The repair and maintenance of your home is the shared responsibility of you (the customer) and us (your landlord). Before you contact us, please check the repairs responsibility table so you are sure the repair is our responsibility. This will save you time in getting the problem fixed. If you are in any doubt, or if the repair you need is not listed, please call 0345 065 5656.
You should know that we will charge you for any damage to your home that’s not down to fair wear and tear. We might also charge you for repairs that fall outside what we are responsible for.
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here to view our policy