Many people will be getting help from the Government if their place of work has closed due to the pandemic.

Individual councils are asking everyone who can continue to pay their council tax to do so, as this helps pay for many of the services currently in demand such as health and social care.

However, if you are struggling to pay, then we encourage you to contact your council and speak to an advisor. There are ways they can help you, for example:

• You may be able to reduce the monthly payment by spreading the costs over 12 months, rather than 10
• You may also be entitled to help under the Council Tax Reduction Scheme and hardship fund. So if you are facing financial difficulties, please contact your council directly.

The Government is working with energy suppliers and Citizens Advice to assist customers who use prepayment meters, as well as options for those who could struggle to pay their bills if income reduces.

You should contact your supplier immediately if you are self-isolating or struggling to pay your bill due to the coronavirus outbreak. Take a look here for more information and contact details.

There is also local support available:

• Stay Safe & Warm – Cleveland Fire Brigade
• Warm & Well – Scarborough Borough Council Wellbeing Service.

Your water provider is here to help their customers who need it. If you’re struggling to pay your bill, speak to them – they can help. They have lots of financial help schemes, from discounts and bill caps to payment breaks. Everyone’s situation is different, so please get in touch with them directly to talk about what they can do to help you.

If you are struggling to feed your family through lack of income or a sudden drop in income due to the coronavirus outbreak, please speak to your customer income advisor who may be able to help.