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Resources

From tenancy guides to customer newsletters, we’ve made it easier to find what you’re looking for by putting them all in one place. The main categories are listed below and you can use the grey filter boxes to assist with your search.

Homes - Resources all about your home

Services - Resources all about the services we offer

People - Resources and Information for you as a Beyond Housing customer

Corporate - Resources and Information about our business

Videos - Simple repairs and maintenance for your home - video resources

Newsletters - Use the View by Type filter box to choose a newsletter - Resources

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Value for money 2020/21 self assessment

28 Sep 2021

This report reviews the progress Beyond Housing has made in 2020/21 in relation to VfM and highlights performance in relation to key metrics required by the Regulator of Social Housing (RSH).

Find out more

Annual Report and Financial Statements 2020/21

27 Sep 2021

The board presents its annual report and audited consolidated financial statements for the year ended 31 March 2021.

Find out more

Information Governance Policy

4 Aug 2021

We hold personally identifiable information and use this to carry out our business and deliver our corporate objectives.

Read more

Concerns, Complaints and Compliments Policy

4 Aug 2021

This policy sets out Beyond Housing’s approach to receiving and responding to concerns, complaints and compliments.

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Anti-Social Behaviour Policy

4 Aug 2021

We are committed to ensuring all customers enjoy their right to peace, quiet and security in their homes.

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Leaseholders handbook

28 Apr 2021

The handbook provides detailed information about your rights and responsibilities as a leaseholder. It also contains information about Beyond Housing and the services we provide to leaseholders.

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Be in the know – April 2021

1 Apr 2021

Be in the know and keep up to date with all things Beyond by reading our April newsletter.

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Development update – January 2021

25 Jan 2021

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

Read more

Fixing frozen or burst pipes

15 Jan 2021

Watch the video

Be in the know – December 2020

11 Dec 2020

Be in the know and keep up to date with all things Beyond by reading our festive December newsletter.

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Customer annual report 2019/20

5 Nov 2020

We are delighted to introduce Beyond Housing’s customer annual report.

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Adaptations service

4 Nov 2020

We can help you to live more comfortably by adapting your home or by giving advice on other housing options available to you to meet your needs. The service is provided through the Independent & Supported Living service area.

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Our first year

20 Aug 2020

Watch the video

Do you need help with your benefits?

7 Aug 2020

We feel passionately about helping you get the knowledge, confidence and skills to access the benefits you’re entitled to.

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Clearing your guttering

6 Jul 2020

Watch the video

Painting a room

6 Jul 2020

Watch the video

Preparing your walls and ceilings for painting

6 Jul 2020

Watch the video

Eliminating condensation and black mould

6 Jul 2020

Watch the video

Fixing a UPVC door lock

6 Jul 2020

Watch the video

How to bleed your radiators

6 Jul 2020

Watch the video

Cleaning tiles and grouting

6 Jul 2020

Watch the video

Sealing your bath

6 Jul 2020

Watch the video

Unblocking a sink

6 Jul 2020

Watch the video

How to fix a leaking tap

6 Jul 2020

Watch the video

Changing a plug and fuse

6 Jul 2020

Watch the video

Changing a light bulb

6 Jul 2020

Watch the video

Be in the know – July 2020

1 Jul 2020

Be in the know and keep up to date with all things Beyond by reading our July newsletter.

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Development update – June 2020

15 Jun 2020

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

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An easy read guide to your tenancy agreement

9 Jun 2020

This easy read document is a written agreement about where you live. It explains what you have to do as our tenant and what we have to do as your landlord.

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Community centres – available to hire

9 Jun 2020

Our community centres are great local venues that can host a range of activities and events for just £8 per hour.

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Equality, Diversity and Inclusion – Statement of principles

9 Jun 2020

An adherence to our Equality, Diversity and Inclusion (EDI) Statement of Principles is a cornerstone of the behaviours we expect of our colleagues.

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Mediation and how it works

27 May 2020

Mediation is a way of resolving disputes between neighbours.

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Your privacy matters

26 May 2020

Read about what information we might collect about you, why we collect it, what we may use it for and who we may give it to.

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Application form for select list of contractors

26 May 2020

This application form is to join our select list of contractors to carry out works for and on behalf of Beyond Housing.

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Be in the know – April 2020

1 Apr 2020

Be in the know and keep up to date with all things Beyond by reading our April newsletter.

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Equalities Pay Gap Report 2020

21 Feb 2020

By law, businesses with more than 250 employees are required to annually publish data about four types of gender pay gap information.

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Development update – February 2020

15 Feb 2020

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

Read more

Controlling condensation and mould

28 Jan 2020

Here's some useful steps you can take to reduce moisture production in your home.

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Be in the know – December 2019

1 Dec 2019

Be in the know and keep up to date with all things Beyond by reading our December newsletter.

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Information for Universal Credit customers

26 Nov 2019

If you are in receipt of Universal Credit and need to end your tenancy, here’s what you need to know:

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Be in the know – October 2019

1 Oct 2019

Be in the know and keep up to date with all things Beyond by reading our October newsletter.

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Fire safety – Low rise flat blocks with an interlink

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

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Fire safety – High-mid rise flat blocks

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurence of a fire in your building.

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Fire safety – Low rise flat blocks

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

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Fire safety – Balcony access

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

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