Customer Resources

Neighbourhood Management Policy

2 Sep 2024

Effective neighbourhood management is essential and central to our purpose to help our customers and communities succeed and thrive.

Repairs Policy

8 Aug 2024

This document covers Beyond Housing’s repairs policy and is designed to set out how we will deliver repairs within, or to, our customers’ homes, garden, yard or outbuildings.

Complaints and Compliments Policy

27 Mar 2024

This policy sets out Beyond Housing’s approach to receiving and responding to concerns, complaints and compliments.

Health and Safety Policy

6 Oct 2023

Beyond Housing (the Group) regards health and safety as a priority that is to be embedded into its culture through the Health and Safety Management System.

Adaptations Policy

6 Oct 2023

Beyond Housing provides an annual budget for the provision of adaptations to its properties in order to restore or enable independent living, confidence, dignity and a quality of life for customers and their families.

Acquisition and Disposal Policy

6 Oct 2023

The policy sets out the protocol and regulations with regard to the disposal and acquisition of land and property.

Probity Policy

3 Oct 2023

We are committed to the highest standards of probity, transparency and accountability and our employees, the Board of Directors and involved residents are expected to demonstrate these values at all times in order to safeguard our resources.

Data Governance Policy

3 Oct 2023

We hold personally identifiable information and use this to carry out our business and deliver our corporate objectives.

Anti-Social Behaviour Policy

3 Oct 2023

We are committed to ensuring all customers enjoy their right to peace, quiet and security in their homes.

Whistleblowing Policy

3 Oct 2023

Beyond Housing is committed to ensuring that all its activities are lawful and that the highest possible standards of probity, openness and accountability are observed.

Water Hygiene Policy

3 Oct 2023

The Control of Substances Hazardous to Health Regulations 2002 (as amended) (COSHH), the Management of Health and Safety at Work Regulations 1999 and the Health and Safety at Work Act 1974 place a duty, as an employer or person in control of a premises (e.g. a landlord), to take suitable precautions to prevent or control the risk of exposure to legionella.

Alterations and Improvements Policy

3 Oct 2023

As a company, we offer our customers the option to carry out alterations or improvements to their homes.

Gas and Heating Safety Management Policy

3 Oct 2023

Beyond Housing recognises the potential risks associated with the installation, maintenance and use of renewable energy, and fossil fuel burning appliances and heating systems.

Rent Setting Policy

3 Oct 2023

Beyond Housing’s main source of revenue is the rental income achieved from letting properties.

Modern Slavery Policy

3 Oct 2023

This policy outlines our approach to the Modern Slavery Act 2015 to ensure transparency both internally and amongst our suppliers of goods and services.

Lifting Equipment Policy

3 Oct 2023

The Lifting Operations and Lifting Equipment Regulations, 1998 (LOLER) and the Provision and Use of Work Equipment Regulations, 1998 (PUWER) place a duty upon employers or persons in control of premises to ensure that equipment which is utilised for lifting persons within a workplace is subject to periodic inspection, maintenance, and six-monthly thorough examination.

Shared Ownership Policy

3 Oct 2023

The Policy sets out Beyond Housing (BH) provisions for the allocation and management of shared ownership properties. The group will provide a comprehensive service that will include all legal requirements and agreed procedures.

Leasehold Management Policy

3 Oct 2023

This policy sets out the protocol of the company with regard to the ongoing management of leasehold properties.

Income Management Policy

3 Oct 2023

Beyond Housing must maintain an efficient rent collection service in order to provide a wide range of services for our customers.

Fire Safety Management Policy

3 Oct 2023

The occurrence of a fire poses a significant threat to the lives and health and safety of persons, but can also result in damage to or loss of property which can result in severe disruption to normal business activities.

Empty Homes Policy

3 Oct 2023

The Empty Homes Policy (EHP) outlines Beyond Housing’s commitment to delivering first class homes and services to customers.

Equality, Diversity and Inclusion Policy

3 Oct 2023

By everyone embracing and living our EDI policy we believe that we can play a massive part in developing our local communities, improving customer and staff satisfaction and encourage everyone to be themselves.

Electrical Safety Management Policy

3 Oct 2023

Beyond Housing recognises the potential risks associated with the installation, maintenance and use of electrical installations.

Asbestos Management

3 Oct 2023

The Asbestos Management Policy defines the arrangements for managing the risks to health posed by Asbestos Containing Materials (ACMs), which may be present within the premises owned or managed by Beyond Housing.

Environmental, Social and Governance (ESG) Report 2022/23

2 Oct 2023

Welcome to Beyond Housing’s environmental, social and governance report.

Value for Money 2022/23 self assessment

2 Oct 2023

This report reviews the progress Beyond Housing has made in 2022/23 in relation to VfM and highlights performance in relation to key metrics required by the Regulator of Social Housing (RSH).

Annual Report and Financial Statements 2022/23

2 Oct 2023

The board presents its annual report and audited consolidated financial statements for the year ended 31 March 2023.

Safeguarding Policy

8 Aug 2023

This policy supports the relevant local authorities’ multi-agency policy and procedures.

Customer Engagement Policy

30 Jun 2023

The Customer Engagement Policy outlines the approach taken by Beyond Housing to involving tenants, leaseholders, service users, and other individuals or groups who receive services from us.

Tenancy Management Policy

26 Jun 2023

We are committed to helping our customers and communities to succeed and thrive and will help to achieve this through the delivery of an efficient and effective housing management service.

Equalities Pay Gap Report 2023

30 Mar 2023

By law, businesses with more than 250 employees are required to annually publish data about four types of gender pay gap information.

Re-pressurising your Baxi combi boiler

28 Sep 2022

Re-pressurising your Ideal Logic2 combi boiler

28 Sep 2022

North Yorkshire Home Choice Common Allocation Policy

17 Jun 2022

This document sets out the housing allocation policy for the North Yorkshire Home Choice (Choice Based Lettings) Partnership (NYHC).

Tees Valley Homefinder Common Allocation Policy

17 Jun 2022

We let properties in accordance with the allocations policy. This takes into account your housing needs and current situation.

Customer annual report 2023/24

14 Apr 2022

We are delighted to introduce Beyond Housing’s customer annual report.

Winter Wellness

22 Nov 2021

Read our guide on how to prepare for winter.

Leaseholders handbook

28 Apr 2021

The handbook provides detailed information about your rights and responsibilities as a leaseholder. It also contains information about Beyond Housing and the services we provide to leaseholders.

Fixing frozen or burst pipes

15 Jan 2021

Adaptations service

4 Nov 2020

We can help you to live more comfortably by adapting your home or by giving advice on other housing options available to you to meet your needs. The service is provided through the Independent & Supported Living service area.

Do you need help with your benefits?

7 Aug 2020

We feel passionately about helping you get the knowledge, confidence and skills to access the benefits you’re entitled to.

Clearing your guttering

6 Jul 2020

Painting a room

6 Jul 2020

Preparing your walls and ceilings for painting

6 Jul 2020

Eliminating condensation and black mould

6 Jul 2020

Fixing a UPVC door lock

6 Jul 2020

How to bleed your radiators

6 Jul 2020

Sealing your bath

6 Jul 2020

Unblocking a sink

6 Jul 2020

How to fix a leaking tap

6 Jul 2020

Changing a plug and fuse

6 Jul 2020

Changing a light bulb

6 Jul 2020

An easy read guide to your tenancy agreement

9 Jun 2020

This easy read document is a written agreement about where you live. It explains what you have to do as our tenant and what we have to do as your landlord.

Equality, Diversity and Inclusion – Statement of principles

9 Jun 2020

An adherence to our Equality, Diversity and Inclusion (EDI) Statement of Principles is a cornerstone of the behaviours we expect of our colleagues.

Mediation and how it works

27 May 2020

Mediation is a way of resolving disputes between neighbours.

Application form for select list of contractors

26 May 2020

This application form is to join our select list of contractors to carry out works for and on behalf of Beyond Housing.

Controlling condensation and mould

28 Jan 2020

Here's some useful steps you can take to reduce moisture production in your home.

Information for Universal Credit customers

26 Nov 2019

If you are in receipt of Universal Credit and need to end your tenancy, here’s what you need to know:

Fire safety – Low rise flat blocks with an interlink

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

Fire safety – High-mid rise flat blocks

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurence of a fire in your building.

Fire safety – Low rise flat blocks

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

Fire safety – Balcony access

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.