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Resources

From tenancy guides to customer newsletters, we’ve made it easier to find what you’re looking for by putting them all in one place. The main categories are listed below and you can use the grey filter boxes to assist with your search.

Homes - Resources all about your home

Services - Resources all about the services we offer

People - Resources and Information for you as a Beyond Housing customer

Corporate - Resources and Information about our business

Videos - Simple repairs and maintenance for your home - video resources

Newsletters - Use the View by Type filter box to choose a newsletter - Resources

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North Yorkshire Home Choice Common Allocation Policy

17 Jun 2022

This document sets out the housing allocation policy for the North Yorkshire Home Choice (Choice Based Lettings) Partnership (NYHC).

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Tees Valley Homefinder Common Allocation Policy

17 Jun 2022

We let properties in accordance with the allocations policy. This takes into account your housing needs and current situation.

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Winter Wellness

22 Nov 2021

Read our guide on how to prepare for winter.

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Alterations and Improvements Policy

2 Nov 2021

As a company, we offer our customers the option to carry out alterations or improvements to their homes.

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Gas and Heating Safety Management Policy

2 Nov 2021

Beyond Housing recognises the potential risks associated with the installation, maintenance and use of renewable energy, and fossil fuel burning appliances and heating systems.

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Modern Slavery Policy

2 Nov 2021

This policy outlines our approach to the Modern Slavery Act 2015 to ensure transparency both internally and amongst our suppliers of goods and services.

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Shared Ownership Policy

2 Nov 2021

The Policy sets out Beyond Housing (BH) provisions for the allocation and management of shared ownership properties. The group will provide a comprehensive service that will include all legal requirements and agreed procedures.

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Probity

1 Nov 2021

We are committed to the highest standards of probity, transparency and accountability and our employees, the Board of Directors and involved residents are expected to demonstrate these values at all times in order to safeguard our resources.

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Be in the Know – November 2021

1 Nov 2021

Be in the know and keep up to date with all things Beyond by reading our November newsletter.

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Whistleblowing Policy

25 Oct 2021

Beyond Housing is committed to ensuring that all its activities are lawful and that the highest possible standards of probity, openness and accountability are observed.

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Water Hygiene Policy

25 Oct 2021

The Control of Substances Hazardous to Health Regulations 2002 (as amended) (COSHH), the Management of Health and Safety at Work Regulations 1999 and the Health and Safety at Work Act 1974 place a duty, as an employer or person in control of a premises (e.g. a landlord), to take suitable precautions to prevent or control the risk of exposure to legionella.

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Tenancy Management Policy

25 Oct 2021

We are committed to helping our customers and communities to succeed and thrive and will help to achieve this through the delivery of an efficient and effective housing management service.

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Safeguarding Policy

25 Oct 2021

Beyond Housing recognises that, in the course of the delivery of its services, it has a key role in safeguarding adults and children.

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Rent Setting and Service Charge Policy

25 Oct 2021

Beyond Housing’s main source of revenue is the rental income achieved from letting properties.

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Lifting Equipment Policy

25 Oct 2021

The Lifting Operations and Lifting Equipment Regulations, 1998 (LOLER) and the Provision and Use of Work Equipment Regulations, 1998 (PUWER) place a duty upon employers or persons in control of premises to ensure that equipment which is utilised for lifting persons within a workplace is subject to periodic inspection, maintenance, and six-monthly thorough examination.

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Leasehold Management Policy

25 Oct 2021

This policy sets out the protocol of the company with regard to the ongoing management of leasehold properties.

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Income Management Policy

25 Oct 2021

Beyond Housing must maintain an efficient rent collection service in order to provide a wide range of services for our customers.

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Health and Safety Policy

25 Oct 2021

Beyond Housing (the Group) regards health and safety as a priority that is to be embedded into its culture through the Health and Safety Management System.

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Fire Safety Management

25 Oct 2021

The occurrence of a fire poses a significant threat to the lives and health and safety of persons, but can also result in damage to or loss of property which can result in severe disruption to normal business activities.

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Empty Homes Policy

22 Oct 2021

The Empty Homes Policy (EHP) outlines Beyond Housing’s commitment to delivering first class homes and services to customers.

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Equality, Diversity and Inclusion Policy

22 Oct 2021

By everyone embracing and living our EDI policy we believe that we can play a massive part in developing our local communities, improving customer and staff satisfaction and encourage everyone to be themselves.

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Electrical Safety Management Policy

22 Oct 2021

Beyond Housing recognises the potential risks associated with the installation, maintenance and use of electrical installations.

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Customer and Engagement Policy

22 Oct 2021

This policy outlines the approach taken by Beyond Housing to involving tenants, leaseholders, service users, and other individuals or groups who receive services from us.

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Asbestos Management

22 Oct 2021

The Asbestos Management Policy defines the arrangements for managing the risks to health posed by Asbestos Containing Materials (ACMs), which may be present within the premises owned or managed by Beyond Housing.

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Adaptations Policy

22 Oct 2021

Beyond Housing provides an annual budget for the provision of adaptations to its properties in order to restore or enable independent living, confidence, dignity and a quality of life for customers and their families.

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Acquisition and Disposal Policy

22 Oct 2021

The policy sets out the protocol and regulations with regard to the disposal and acquisition of land and property.

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Value for money 2020/21 self assessment

28 Sep 2021

This report reviews the progress Beyond Housing has made in 2020/21 in relation to VfM and highlights performance in relation to key metrics required by the Regulator of Social Housing (RSH).

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Annual Report and Financial Statements 2020/21

27 Sep 2021

The board presents its annual report and audited consolidated financial statements for the year ended 31 March 2021.

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Development update – September 2021

10 Sep 2021

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

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Information Governance Policy

4 Aug 2021

We hold personally identifiable information and use this to carry out our business and deliver our corporate objectives.

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Concerns, Complaints and Compliments Policy

4 Aug 2021

This policy sets out Beyond Housing’s approach to receiving and responding to concerns, complaints and compliments.

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Anti-Social Behaviour Policy

4 Aug 2021

We are committed to ensuring all customers enjoy their right to peace, quiet and security in their homes.

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Development update – July 2021

7 Jul 2021

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

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Leaseholders handbook

28 Apr 2021

The handbook provides detailed information about your rights and responsibilities as a leaseholder. It also contains information about Beyond Housing and the services we provide to leaseholders.

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Be in the know – April 2021

1 Apr 2021

Be in the know and keep up to date with all things Beyond by reading our April newsletter.

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Development update – January 2021

25 Jan 2021

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

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Fixing frozen or burst pipes

15 Jan 2021

Watch the video

Be in the know – December 2020

11 Dec 2020

Be in the know and keep up to date with all things Beyond by reading our festive December newsletter.

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Customer annual report 2019/20

5 Nov 2020

We are delighted to introduce Beyond Housing’s customer annual report.

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Adaptations service

4 Nov 2020

We can help you to live more comfortably by adapting your home or by giving advice on other housing options available to you to meet your needs. The service is provided through the Independent & Supported Living service area.

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Our first year

20 Aug 2020

Watch the video

Do you need help with your benefits?

7 Aug 2020

We feel passionately about helping you get the knowledge, confidence and skills to access the benefits you’re entitled to.

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Clearing your guttering

6 Jul 2020

Watch the video

Painting a room

6 Jul 2020

Watch the video

Preparing your walls and ceilings for painting

6 Jul 2020

Watch the video

Eliminating condensation and black mould

6 Jul 2020

Watch the video

Fixing a UPVC door lock

6 Jul 2020

Watch the video

How to bleed your radiators

6 Jul 2020

Watch the video

Cleaning tiles and grouting

6 Jul 2020

Watch the video

Sealing your bath

6 Jul 2020

Watch the video

Unblocking a sink

6 Jul 2020

Watch the video

How to fix a leaking tap

6 Jul 2020

Watch the video

Changing a plug and fuse

6 Jul 2020

Watch the video

Changing a light bulb

6 Jul 2020

Watch the video

Be in the know – July 2020

1 Jul 2020

Be in the know and keep up to date with all things Beyond by reading our July newsletter.

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Development update – June 2020

15 Jun 2020

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

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An easy read guide to your tenancy agreement

9 Jun 2020

This easy read document is a written agreement about where you live. It explains what you have to do as our tenant and what we have to do as your landlord.

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Community centres – available to hire

9 Jun 2020

Our community centres are great local venues that can host a range of activities and events for just £8 per hour.

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Equality, Diversity and Inclusion – Statement of principles

9 Jun 2020

An adherence to our Equality, Diversity and Inclusion (EDI) Statement of Principles is a cornerstone of the behaviours we expect of our colleagues.

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Mediation and how it works

27 May 2020

Mediation is a way of resolving disputes between neighbours.

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Your privacy matters

26 May 2020

Read about what information we might collect about you, why we collect it, what we may use it for and who we may give it to.

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Application form for select list of contractors

26 May 2020

This application form is to join our select list of contractors to carry out works for and on behalf of Beyond Housing.

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Be in the know – April 2020

1 Apr 2020

Be in the know and keep up to date with all things Beyond by reading our April newsletter.

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Equalities Pay Gap Report 2020

21 Feb 2020

By law, businesses with more than 250 employees are required to annually publish data about four types of gender pay gap information.

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Development update – February 2020

15 Feb 2020

Keep up to date with our ambitious development and regeneration programme by reading our latest e-bulletin.

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Controlling condensation and mould

28 Jan 2020

Here's some useful steps you can take to reduce moisture production in your home.

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Be in the know – December 2019

1 Dec 2019

Be in the know and keep up to date with all things Beyond by reading our December newsletter.

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Information for Universal Credit customers

26 Nov 2019

If you are in receipt of Universal Credit and need to end your tenancy, here’s what you need to know:

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Be in the know – October 2019

1 Oct 2019

Be in the know and keep up to date with all things Beyond by reading our October newsletter.

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Fire safety – Low rise flat blocks with an interlink

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

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Fire safety – High-mid rise flat blocks

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurence of a fire in your building.

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Fire safety – Low rise flat blocks

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

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Fire safety – Balcony access

1 Aug 2019

This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.

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