Customer Resources
From tenancy guides to customer newsletters, we’ve made it easier to find what you’re looking for by putting them all in one place. The main categories are listed below and you can use the grey filter boxes to assist with your search.
Filter By
Your privacy matters
19 Oct 2023
Read about what information we might collect about you, why we collect it, what we may use it for and who we may give it to.
Read moreHealth and Safety Policy
6 Oct 2023
Beyond Housing (the Group) regards health and safety as a priority that is to be embedded into its culture through the Health and Safety Management System.
Read moreAdaptations Policy
6 Oct 2023
Beyond Housing provides an annual budget for the provision of adaptations to its properties in order to restore or enable independent living, confidence, dignity and a quality of life for customers and their families.
Read moreAcquisition and Disposal Policy
6 Oct 2023
The policy sets out the protocol and regulations with regard to the disposal and acquisition of land and property.
Read moreConcerns, Complaints and Compliments Policy
4 Oct 2023
This policy sets out Beyond Housing’s approach to receiving and responding to concerns, complaints and compliments.
Read moreProbity Policy
3 Oct 2023
We are committed to the highest standards of probity, transparency and accountability and our employees, the Board of Directors and involved residents are expected to demonstrate these values at all times in order to safeguard our resources.
Read moreData Governance Policy
3 Oct 2023
We hold personally identifiable information and use this to carry out our business and deliver our corporate objectives.
Read moreAnti-Social Behaviour Policy
3 Oct 2023
We are committed to ensuring all customers enjoy their right to peace, quiet and security in their homes.
Read moreWhistleblowing Policy
3 Oct 2023
Beyond Housing is committed to ensuring that all its activities are lawful and that the highest possible standards of probity, openness and accountability are observed.
Read moreWater Hygiene Policy
3 Oct 2023
The Control of Substances Hazardous to Health Regulations 2002 (as amended) (COSHH), the Management of Health and Safety at Work Regulations 1999 and the Health and Safety at Work Act 1974 place a duty, as an employer or person in control of a premises (e.g. a landlord), to take suitable precautions to prevent or control the risk of exposure to legionella.
Read moreAlterations and Improvements Policy
3 Oct 2023
As a company, we offer our customers the option to carry out alterations or improvements to their homes.
Read moreGas and Heating Safety Management Policy
3 Oct 2023
Beyond Housing recognises the potential risks associated with the installation, maintenance and use of renewable energy, and fossil fuel burning appliances and heating systems.
Read moreRent Setting Policy
3 Oct 2023
Beyond Housing’s main source of revenue is the rental income achieved from letting properties.
Read moreModern Slavery Policy
3 Oct 2023
This policy outlines our approach to the Modern Slavery Act 2015 to ensure transparency both internally and amongst our suppliers of goods and services.
Read moreLifting Equipment Policy
3 Oct 2023
The Lifting Operations and Lifting Equipment Regulations, 1998 (LOLER) and the Provision and Use of Work Equipment Regulations, 1998 (PUWER) place a duty upon employers or persons in control of premises to ensure that equipment which is utilised for lifting persons within a workplace is subject to periodic inspection, maintenance, and six-monthly thorough examination.
Read moreShared Ownership Policy
3 Oct 2023
The Policy sets out Beyond Housing (BH) provisions for the allocation and management of shared ownership properties. The group will provide a comprehensive service that will include all legal requirements and agreed procedures.
Read moreLeasehold Management Policy
3 Oct 2023
This policy sets out the protocol of the company with regard to the ongoing management of leasehold properties.
Read moreIncome Management Policy
3 Oct 2023
Beyond Housing must maintain an efficient rent collection service in order to provide a wide range of services for our customers.
Read moreFire Safety Management Policy
3 Oct 2023
The occurrence of a fire poses a significant threat to the lives and health and safety of persons, but can also result in damage to or loss of property which can result in severe disruption to normal business activities.
Read moreEmpty Homes Policy
3 Oct 2023
The Empty Homes Policy (EHP) outlines Beyond Housing’s commitment to delivering first class homes and services to customers.
Read moreEquality, Diversity and Inclusion Policy
3 Oct 2023
By everyone embracing and living our EDI policy we believe that we can play a massive part in developing our local communities, improving customer and staff satisfaction and encourage everyone to be themselves.
Read moreElectrical Safety Management Policy
3 Oct 2023
Beyond Housing recognises the potential risks associated with the installation, maintenance and use of electrical installations.
Read moreAsbestos Management
3 Oct 2023
The Asbestos Management Policy defines the arrangements for managing the risks to health posed by Asbestos Containing Materials (ACMs), which may be present within the premises owned or managed by Beyond Housing.
Read moreEnvironmental, Social and Governance (ESG) Report 2022/23
2 Oct 2023
Welcome to Beyond Housing’s environmental, social and governance report.
Find out moreValue for Money 2022/23 self assessment
2 Oct 2023
This report reviews the progress Beyond Housing has made in 2022/23 in relation to VfM and highlights performance in relation to key metrics required by the Regulator of Social Housing (RSH).
Find out moreAnnual Report and Financial Statements 2022/23
2 Oct 2023
The board presents its annual report and audited consolidated financial statements for the year ended 31 March 2023.
Find out moreSafeguarding Policy
8 Aug 2023
This policy supports the relevant local authorities’ multi-agency policy and procedures.
Read moreNeighbourhood Management Policy
4 Jul 2023
Effective neighbourhood management is essential and central to our purpose to help our customers and communities succeed and thrive.
Read moreCustomer Engagement Policy
30 Jun 2023
This policy outlines the approach taken by Beyond Housing to involving tenants, leaseholders, service users, and other individuals or groups who receive services from us.
Read moreTenancy Management Policy
26 Jun 2023
We are committed to helping our customers and communities to succeed and thrive and will help to achieve this through the delivery of an efficient and effective housing management service.
Read moreEqualities Pay Gap Report 2022
30 Mar 2023
By law, businesses with more than 250 employees are required to annually publish data about four types of gender pay gap information.
Read moreNorth Yorkshire Home Choice Common Allocation Policy
17 Jun 2022
This document sets out the housing allocation policy for the North Yorkshire Home Choice (Choice Based Lettings) Partnership (NYHC).
Read moreTees Valley Homefinder Common Allocation Policy
17 Jun 2022
We let properties in accordance with the allocations policy. This takes into account your housing needs and current situation.
Read moreCustomer annual report 2022
14 Apr 2022
We are delighted to introduce Beyond Housing’s customer annual report.
Read moreLeaseholders handbook
28 Apr 2021
The handbook provides detailed information about your rights and responsibilities as a leaseholder. It also contains information about Beyond Housing and the services we provide to leaseholders.
Read moreAdaptations service
4 Nov 2020
We can help you to live more comfortably by adapting your home or by giving advice on other housing options available to you to meet your needs. The service is provided through the Independent & Supported Living service area.
Read moreDo you need help with your benefits?
7 Aug 2020
We feel passionately about helping you get the knowledge, confidence and skills to access the benefits you’re entitled to.
Read moreAn easy read guide to your tenancy agreement
9 Jun 2020
This easy read document is a written agreement about where you live. It explains what you have to do as our tenant and what we have to do as your landlord.
Read moreCommunity centres – available to hire
9 Jun 2020
Our community centres are great local venues that can host a range of activities and events for just £8 per hour.
Read moreEquality, Diversity and Inclusion – Statement of principles
9 Jun 2020
An adherence to our Equality, Diversity and Inclusion (EDI) Statement of Principles is a cornerstone of the behaviours we expect of our colleagues.
Read moreMediation and how it works
27 May 2020
Mediation is a way of resolving disputes between neighbours.
Read moreApplication form for select list of contractors
26 May 2020
This application form is to join our select list of contractors to carry out works for and on behalf of Beyond Housing.
Read moreControlling condensation and mould
28 Jan 2020
Here's some useful steps you can take to reduce moisture production in your home.
Read moreInformation for Universal Credit customers
26 Nov 2019
If you are in receipt of Universal Credit and need to end your tenancy, here’s what you need to know:
Read moreFire safety – Low rise flat blocks with an interlink
1 Aug 2019
This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.
Read moreFire safety – High-mid rise flat blocks
1 Aug 2019
This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurence of a fire in your building.
Read moreFire safety – Low rise flat blocks
1 Aug 2019
This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.
Read moreFire safety – Balcony access
1 Aug 2019
This booklet will inform you of the action you need to take and how to stay safe in the unlikely occurrence of a fire in your building.
Read more
