Paying your rent during the coronavirus outbreak

We understand this is a really difficult situation for some of our customers. Our team are on hand to help you with this and make sure you get the support you need.

If you are directly affected, you might be able to pay less for a while. Although you will still have to pay the balance at a later date, we will set a sensible repayment agreement with you and we can assure you this situation will not affect your tenancy.

If you need our help, call our team on 0345 065 5656 or email us at rent.income@beyondhousing.co.uk so we can discuss your circumstances and help with any concerns you have about paying your rent.

If you can’t pay your rent or service charge because you normally go out to pay it, and you’re currently in isolation, call the team on 0345 065 5656.

As well as being contactless, direct debit is the most efficient way for you to pay your rent. We offer various payment frequencies and dates to make it more convenient for you. If you don’t have a direct debit and would like to set one up then please start a live chat with us or email rent.income@beyondhousing.co.uk and we will arrange for an advisor to contact you.

To help you manage your outgoings, we are currently trialling a new service where a text or email reminder is sent to you three days before your direct debit is due to be taken. If you are worried about paying your rent, it’s important you speak to us as soon as possible – we’re here to help.


At Beyond Housing, rent is due every Monday, but you can choose to pay weekly, fortnightly, four weekly or monthly – whichever’s the most convenient. All we ask is that if you don’t pay weekly, we’ll need your rent in advance.

How do I pay?

By far the quickest and easiest way to pay your rent is by direct debit. Payments will be taken automatically from your bank account. It’s safe, secure and you’re fully covered by the direct debit guarantee. All of our new customers need to pay this way. We can set up your direct debit over the telephone with no need to fill in any forms. Simply call us on 0345 065 5656.

What could be easier?

By direct debit

We can set up your direct debit over the telephone with no need to fill in any forms.

All our new customers need to pay this way.

Simply call us on 0345 065 5656

By allpay

If you haven’t got a direct debit set up, you can pay online using allpay or by text.

Create an account

View your rent account balance, make a payment or set up a direct debit, report and track repairs, update your personal information, view and print rent statements

Struggling to pay?

It’s very important that you pay your rent on time, if you don’t you could lose your home. If you find that you’re struggling to make payments, please get in touch. We can often help you find an answer.

Call us on 0345 065 5656