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Rent arrears

If you’re behind with your rent, you can contact one of our dedicated advisors on 0345 065 5656. We’re here to help.

Firstly, don’t ignore the problem. Talk to us, this is what we are here for. Not paying your rent can result in you losing your home, and that’s far worse than starting a conversation with us!

If you miss your rent payments we’ll contact you as soon as possible to see what the issue is. Please don’t ignore us – we can’t help you if we don’t know what your problem is.

It is a big mistake to think you can make up one week’s missed payment the week after. For many customers, this can be a slippery slope into debt as next week never comes.

If you can’t repay your rent arrears in full, talk to us. We’ll ask you some questions about your finances and agree an affordable repayment plan with you. Please do stick to this arrangement – if you don’t, we may have to apply to the County Court to evict you from your home.

If you’re claiming housing benefit, please provide any information that we ask for without delay. If not, your claim will be cancelled and you’ll need to pay the full rent due. You’re also responsible for notifying the DWP of any changes in your circumstances.

If you’re struggling to manage your debts, the sooner you ask for help the better. You can get free debt advice from Citizens Advice or Shelter.

If you need to speak to our money management team, call us on 0345 065 5656.

Make sure you are claiming all the benefits you’re entitled to. You can do this by visiting Turn2Us and completing the easy-to-use benefits calculator. This can also tell you if you’re eligible for any grants.

You can call us on 0345 065 5656.

If you’re claiming Universal Credit, it’s really important you talk to us. The rules around Universal Credit are very different from housing benefit and it’s easy to get things wrong. Our trained team can help you understand Universal Credit and make it work for you. Call us on 0345 065 5656.