Report a repair

As a customer we ask that your report any repair to us, regardless of responsibility. We'll then fix the problem as quickly as possible, though naturally we prioritise repairs according to their urgency. Please click the relevant image below - according to where you live, in order to report your repair.

ruffed Click here to report a repair if you live in the Redcar, Cleveland, Newcastle, or Middlesborough areas

North East customers

This is for customers in the Redcar, Cleveland, Newcastle, Darlington and Middlesbrough areas.

Click here to report a repair if you live in the Scarborough, Whitby, Staithes, or Filey areas sdfsfsf

North Yorkshire customers

This is for customers in the Scarborough, Whitby, Staitches, and Filey areas.

In an emergency

In certain cases we’ll send out our emergency repair team. This is when there is an immediate danger to people, a potential for serious damage, to secure a property or to restore gas water or electricity.

To report an emergency repair outside of office hours call 0345 065 5656.