Reporting repairs and emergencies

• Find out more information on what repairs Beyond Housing are responsible for as your landlord
• If we are called to any repairs which are your responsibility, you could be re-charged for these
• Before reporting repairs, check to see if you could fix it yourself
• To report emergency repairs please call us on 0345 065 5656. You can report all other repairs through your Me & My Home account
• Emergency repairs that present immediate risks to your safety, security or health, or could lead to serious damage to the property, including risks which could also affect your family, your visitors or anyone else in your building, will be attended to in four hours
• Emergency repairs where the problem is a significant inconvenience to you without posing an immediate danger will be attended to in 24 hours
• If there is a high demand of emergency repairs in severe weather, non-urgent repairs may need to be rescheduled
• Let us know about any medical conditions, disabilities, or vulnerabilities in your household to keep our records up to date, to ensure we provide the best service for your needs.