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Social value 2019/20

We pride ourselves in adding social value to our communities, delivering a wide range of services that support and enhance people’s quality of life.

Social value is incredibly important to us, and is a crucial factor in the way we conduct our business. Social value describes how through our business activities, we work towards improving the economic, social and environmental wellbeing of the people living in our communities. These benefits can cover a wide range of activities, including the creation of apprenticeships and jobs, sub-contracting to local social enterprises, or simply working with residents to create a community garden.

Proud communities

82 community events 82 community events
spent over 1100 hours with our involved customers spent over 1100 hours with our involved customers
received £4253,330 in funding to purchase and refurbish 10 properties received £4253,330 in funding to purchase and refurbish 10 properties
24 million pound invested in our neighbourhoods 24 million pound invested in our neighbourhoods

Valued services

6 refurnish packages to families in need 6 refurnish packages to families in need
We have supported 477 customers to claim an extra £1,257, 334 towards rent We have supported 477 customers to claim an extra £1,257, 334 towards rent
supported 242 families through mediation supported 242 families through mediation
We have helped 120 customers access food banks We have helped 120 customers access food banks

Independent living

1,045 adaptations to homes 1,045 adaptations to homes
First responder for 7,120 emergencies and responded to 2,879 emergency call outs for falls First responder for 7,120 emergencies and responded to 2,879 emergency call outs for falls
8,930 customers supported and 231 customers through telecare 8,930 customers supported and 231 customers through telecare
47 homes made more secure for domestic violence victims and we have supported 39 victims of domestic violence 47 homes made more secure for domestic violence victims and we have supported 39 victims of domestic violence

Employment and training

We have helped 597 people become work ready We have helped 597 people become work ready
We have recruited 11 apprentices We have recruited 11 apprentices
13,266 hours of volunteers' time 13,266 hours of volunteers' time
22 work experience opportunities and 814 hours 22 work experience opportunities and 814 hours