Social value 2018/19

We pride ourselves in adding social value to our communities, delivering a wide range of services that support and enhance people’s quality of life.

Social value is incredibly important to us, and is a crucial factor in the way we conduct our business. Social value describes how through our business activities, we work towards improving the economic, social and environmental wellbeing of the people living in our communities. These benefits can cover a wide range of activities, including the creation of apprenticeships and jobs, sub-contracting to local social enterprises, or simply working with residents to create a community garden.

Proud communities

12 community events 12 community events
spent over 500 hours with our involved customers spent over 500 hours with our involved customers
received £430,661 in funding to purchase and refurbish 17 properties received £430,661 in funding to purchase and refurbish 17 properties
£17.8m invested in our neighbourhoods £17.8m invested in our neighbourhoods

Valued services

41 refurnish packages to families in need 41 refurnish packages to families in need
supported 592 customers to claim an extra £925,060 towards rent supported 592 customers to claim an extra £925,060 towards rent
supported 242 families through mediation supported 242 families through mediation
helped 103 customers access food banks helped 103 customers access food banks

Independent living

1121 adaptations to homes 1121 adaptations to homes
first responder and responder of emergency call outs for falls first responder and responder of emergency call outs for falls
5000 customers support through homecall 5000 customers support through homecall
Supported 36 victims of domestic violence Supported 36 victims of domestic violence

Employment and training

Helped 167 people into employment Helped 167 people into employment
recruited 29 apprentices recruited 29 apprentices
13434 hours of volunteers' time 13434 hours of volunteers' time
80 work experience opportunities totalling 2026 hours 80 work experience opportunities totalling 2026 hours