Terms and conditions

Please read these terms and conditions carefully as they provide you with the legal terms on how you may make use of our websites, whether as a guest or a registered user. All websites are operated by Beyond Housing , registered office Brook House, 4 Gladstone Road, Scarborough YO12 7BH. Registered with the Financial Conduct Authority No.7814, Vat Registration No. 303 7356 23. Use ranges from the browsing of information and accessing our many services, to registering to use our customer portal, Me & My Home. By using these websites you confirm that you accept these terms and conditions and agree to comply with them. If you do not agree, you must not use our websites.

Our privacy notice tells you what to expect when Beyond Housing processes personal information. It applies to information about applicants, customers and other service users. Beyond Housing is the data controller of all personal information you provide.

We may change this privacy notice from time to time, but if we change it in a way which significantly alters the terms upon which you have agreed, we will post notice of the change on our websites and you will be deemed to have accepted such changes.

While we do our best to ensure our websites are available at all times, we will not be liable if they are unavailable or experiencing faults for any period.

You are responsible for ensuring anyone accessing our websites through your internet connection is aware of these terms and conditions, and they comply with them.

All content (including logos, design and other materials) published on our websites are the intellectual property of Beyond Housing and protected by copyright laws. The Beyond Housing logo is a registered trademark. You must not copy content or make any modifications. You are not permitted to use any photographs, illustrations, video content, graphics or audio files separately from any associated text and without permission. Beyond Housing must always be acknowledged as the author. If you print, copy or download any Beyond Housing material deemed in breach of these terms and conditions, your right to use our websites will cease immediately and you must return or destroy any copies you have made.

Press releases are available for media use.

You must not use our websites:

• In any way that is unlawful or fraudulent
• For the purpose of harming and/or attempting to harm minors in any way
• To send any unauthorised advertising or promotional material
• To knowingly send or upload any material that contains viruses or any other harmful programs

If you contact us through our websites you must always be accurate in the information you have provided.

You must never:

• Offer any material which is obscene, offensive or hateful
• Promote sexually explicit material or violence
• Be discriminatory based on defined characteristics such as age, race, sex, religion, nationality, disability or sexual orientation
• Provide information which is derogatory of any person
• Promote any illegal activity
• Be threatening, abusive or invade another’s privacy
• Impersonate another person, or misrepresent your identity
• Be an advocate of/assist in copyright infringement

If a breach of our terms and conditions has occurred we may take any of the following action:

• Immediate, temporary or permanent withdrawal of your right to use our websites
• Issue a warning
• Take further legal action against you and if necessary disclose such information to the relevant authorities

This list is not exhaustive and we may take any other action we deem appropriate

We accept no responsibility for the content of external/third party links on any of our websites and should not be interpreted as endorsement by Beyond Housing. We will not be liable for any loss or damage that may arise from your use of them. These links are provided for your information only and we have no control over the contents and/or resources.

We make every effort to ensure our websites are free from viruses and harmful files. However, please make sure your computer is running up to date anti-virus software. We accept no responsibility for any technical issues or damage that may arise as a result of using our websites.

This information is in addition to, and to supplement, our privacy notice and any other terms and conditions set out above. By using Me & My Home, you confirm that you accept these terms agree to comply with them. If you do not agree, you must not use Me & My Home.

Access to and the use of Me & My Home is restricted to authorised customers only. Unauthorised individuals attempting to gain access may be subject to prosecution. If you receive a unique identification code you must treat this as confidential and never share this information with any third party. If you know or suspect that anyone other than yourself knows your identification code or password, you must notify us immediately at enquiries@beyondhousing.co.uk or call us on 0345 065 5656.

We reserve the right to refuse an application to register for Me & My Home, suspend or terminate an account without providing a reason for our decision, if it appears that any information you may have provided is untrue or misleading. You agree you will be responsible for the safe keeping of any unique information, including passwords, to gain access to your account. Beyond Housing exclude any liability for any loss which is caused by the disclosure of this information to any third party in response to us providing the correct data, unless it can be shown we were negligent in so doing.