Our strategy
Helping our customers and communities to succeed and thrive – 2025-2030
We are an ambitious organisation, focused on innovating and improving the services we provide to meet the needs of the communities we operate in. Our culture is underpinned by our purpose, mission and values and is at the heart of everything we do. This is both a promise to our customers and an inspiration to colleagues.
Our purpose: To help our customers and communities succeed and thrive.
Our mission: To provide services our customers value, homes they want and places they are proud of, all delivered by people who care.
Respecting, trusting and caring about each other and the customers we serve
Working smarter together and with our partners to deliver quality homes, services and living spaces
For ourselves, for our customers and communities. We aim higher to achieve more
For the decisions we make and the services we provide. We own it – every time
We have a bold vision for the future, offering enormous opportunity. By 2030 we’re set to achieve four ambitious objectives for our services, homes, places and people:
- Our priorities
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Our priorities for the next five years are to:
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- Provide reliable quality services
- Provide affordable homes where people feel safe and secure
- Create places where people are proud to live and are part of a community
- Be an inclusive and inspiring place to work.
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- What will we do?
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Over the next five years…
We’ll create great customer experiences by:
- Creating meaningful opportunities for customers to shape our services and scrutinise their delivery
- Making it easier for customers to contact us in the way they choose
- Understanding customer needs and providing services to support them
- Helping customers to remain in their homes and live independently.
We’ll provide great homes by:
- Maintaining the safety and security of the homes we provide
- Improving our homes to be more energy efficient
- Delivering a timely, quality, repairs service
- Adapting homes to meet customer needs.
We’ll create great places to live by:
- Investing in our neighbourhoods to encourage regeneration and drive improvements in local areas
- Providing well-maintained, safe, secure neighbourhoods
- Working with customers and partners to reduce anti-social behaviour
- Building new affordable homes to meet current and future demand.
We’ll make Beyond Housing a great place to work by:
- Offering opportunities to local people to enable them to work in the areas where they live
- Developing, engaging and empowering colleagues to deliver brilliant services
- Committed to being an inspiring, safe, fair, and diverse place to work
- Offering great colleague rewards to attract and retain talented people.
- How will we do it?
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We’ll achieve our ambitions by:
- Providing more opportunities for customers and key partners to be involved in shaping Beyond Housing and scrutinising how we do things, to improve the services they receive
- Investing in maintenance services and existing homes to ensure customers are safe and secure
- Improving, adapting and growing tenancy support and independent living services to reduce homelessness and help customers remain in their homes for longer
- Investing in technology and colleagues, alongside supporting more customers to access learning, training and work opportunities
- Building on the key partnerships developed over the past five years to further empower customers and contribute to regional growth.
