We have made changes to our service offer following the government’s announcement on Monday 16 March advising to reduce non-essential travel and non-essential contact.

We have taken the decision to end appointments for non-essential repairs inside the home whilst the government’s health warnings for coronavirus (COVID-19) are in place.

We will only carry out emergency repairs inside where there is a threat to either the health of those living in the home or the potential for serious damage to the home.

If you have tested positive for coronavirus (COVID-19) and need an emergency repair, our operatives will wash their hands and sanitise before coming into your home and before they leave. They will also wear masks, overalls and gloves. We will ask all family members to be in a different room for the duration of the repair. All masks, overalls and gloves will be safely disposed of.

We will also be cancelling existing appointments for non-essential repairs within your home. We will be contacting you to let you know if your appointment has been cancelled. External repairs are unaffected and will continue as normal.

At this time our main priority is our customers’ and our colleagues’ safety and we thank you in advance for your understanding, patience and co-operation.

My repairs

We work really hard to deliver flexible services to suit you, based on the feedback you have given us. We really pride ourselves on a job-well done! We use cutting edge technology, with well trained, highly-skilled tradesmen, offering a great customer service.

Once the problem has been diagnosed and it is our responsibility to carry out the repair, our advisors will categorise your repair based on priority. Our appointment times are really flexible; we’ll offer you a choice of week-day times to suit you between 8.30am and 5pm. We can even offer appointments to accommodate your school run.

Who's responsible? Who's responsible?

Who's responsible?

Repair timeframes Repair timeframes

Repair timeframes

Access to your home Access to your home

Access to your home

Charging for repairs Missed appointments

Charging for repairs

Missed appointments Condensation and mould

Missed appointments

Do it online Do it online

Do it online