Data protection
Beyond Housing and its subsidiaries keep personal information so we can provide services and manage your tenancy. This includes collecting, using, storing and protecting your information safely.
When you fill in a form on our website or give us your details, you are agreeing that we can use that information in line with our Data Governance Policy.
Your information
Most of the personal information we hold has been provided by you. You have the right to ask what personal information we hold about you. A ‘subject access request’ is a request to see the personal information we hold about you and to receive a copy of it.
If you want more details about how we use your information, please read our Privacy Notice.
Making a data protection complaint
If you are unhappy with how we use your personal information, you have the right to make a complaint. Please contact us first so we can try to put things right if you are concerned that we:
- Have not properly responded to your request for your personal information
- Are not keeping your information secure
- Hold inaccurate information about you
- Have disclosed information about you
- Are keeping information about you for longer than is necessary
- Have collected information for one reason and are using it for something else
- Have not upheld any of your data protection rights.
You can submit your complaint by filling in our Data Protection Complaint form.
If you remain dissatisfied with the response provided, you can escalate your complaint to the Information Commissioner Office (ICO), which is the UK’s data protection regulator.
Data protection queries
There are many way you can contact us if you have any questions, or if you wish to exercise your data protection rights, such as to make a ‘subject access request’. You can:
- Email our team at data.protection@beyondhousing.co.uk
- Send a letter to – Data Protection team, Beyond Housing, PO Box 138, Blyth NE24 9FL
- Meet with a data protection colleague at any Beyond Housing office (please call to arrange)
- Call us on 0345 065 5656
