IMPORTANT UPDATE: CORONAVIRUS (COVID-19)

We have made changes to our service offer following the government’s announcement on Monday 16 March advising to reduce non-essential travel and non-essential contact.

Our Independent Living Services (HomeCall, Coastcall and Hambleton Lifeline) are focused on sending responders to emergency situations only. All non-emergency visits will be cancelled and where possible replaced with a telephone call. Customers can continue to use their equipment to call us and speak to an advisor in HomeCall.

In these unprecedented times our advisors are extremely busy, with many elderly and vulnerable people now in self-isolation impacting their service levels. Our main priority is to ensure we are staffed sufficiently to continue taking calls and carrying out responses, but are now moving towards engaging family members, carers, next of kin to support us and carrying out reassurance calls to customers.

Independent living

Independence is something that we all cherish. For some of us, maintaining that independence can be challenging, particularly for those of us living with disabilities or mobility issues. That’s where our independent living services come in. We have HomeCall covering the North East, Coastcall covering Whitby and Scarborough and Lifeline covering the Hambleton district area. 

Coastcall - independent living Coastcall

Coastcall

Covering Scarborough and Whitby, Coastcall is a 24-hour support service that enables older, disabled or vulnerable people to remain living independently in their own homes for as long as possible.

HomeCall HomeCall

HomeCall

HomeCall offers a range of 24-hour support services to those living in the north east, enabling older, disabled or vulnerable people to remain living independently in their own homes.

Lifeline Lifeline independent living services

Lifeline

Lifeline is a 24-hour support service covering the Hambleton area that enables older, disabled or vulnerable people to live independently in their own homes with support from our reliable team.