My home
On this page, you’ll find everything you need to feel settled in your home, from getting a leaky tap fixed to how to pay this month’s rent. At Beyond Housing, we look after 30,000 customers and we want every single one to be happy in their home.
My rent
At Beyond Housing we have a number of ways you can pay your rent. By far the quickest and easiest way to pay your rent is by direct debit.
My repairs
We work hard to ensure our homes meet the highest quality standards, but, of course, all houses need looking after.
My account
Log in to check your rent balance, make a payment, report and track repairs, update your personal information, view and print rent statements.
My tenancy
Your tenancy agreement is a legal contract which details the agreement between you (the customer) and us (your landlord).
Contents insurance
We recommend that all our customers take out home contents insurance and we like to make things as easy as possible for you.
Improving my home
Your tenancy agreement includes your right to make improvements to your home with our permission.
Home safety
With over 30,000 customers, we want every single one to feel as safe as houses. Here’s everything you need to feel safe and secure in your home.
My safety
We want your home to be your sanctuary which is why our colleagues are empowered to help you if you ever feel unsafe or need help.
My money
We have a team to help you understand how to keep your rent up to date, check you are claiming all the benefits you are entitled to and much more.
I’ve just moved in
We know you’ll be busy after picking up your keys, so here’s all the information you will need to know as a new customer, in one handy place.
Mediation
We believe that with some mediation support, we can help to make any situation better for both parties by amicably agreeing on a way forward.
Anti-social behaviour
We understand the impact anti-social behaviour can have on your life and that’s why we treat it very seriously.
Service charges
Service charges cover the costs Beyond Housing incurs to provide services to communal areas in your building.
Mould and damp
Everyday activities such as cooking, washing, drying clothes indoors and using portable heaters add to the existing moisture already present in the air.
Leaseholders
A leaseholder is someone who has purchased a flat or maisonette, within a building owned by Beyond Housing.
