Awaab’s Law
In October 2025, Awaab’s Law came into force, setting strict legal timeframes for social landlords to address reports of damp, mould, and other emergency hazards in customers’ homes.
This law is a direct response to the tragic death of Awaab Ishak in 2020, with the aim of ensuring all customers are provided with in safe, healthy living conditions.
We are fully committed to meeting all requirements set out under Awaab’s Law. You can read more about the legislation on the GOV.UK website.
Below, you can explore each of the key requirements, simply click on the dropdowns to learn more about how we are meeting them.
- Emergency hazards
-
We will investigate and make emergency hazards safe within 24 hours. Where we cannot make the hazard safe, we will provide temporary accommodation within 24 hours
- Significant risk damp and mould hazards
-
We will investigate significant risk damp and mould hazards within 10 workings days, ensuring the property is made safe within 5 working days after the investigation
- Written summary
-
We will send a written summary, where required, explaining what we have found and next steps within 3 working days after the investigations have concluded
- Preventative remedial repairs
-
We will start or take steps to start preventative remedial repairs within 5 working days, and begin with a maximum of 12 weeks
- Keep customers updated
-
We will keep customers updated and ensure all individual circumstances are taken into account when identifying potential hazards.
Damp and mould
We’re committed to helping you prevent damp and mould in your home and will provide clear, reliable support in line with Awaab’s Law to keep your home safe.
Visit our damp and mould webpage for information on how to report an issue, the steps we will take, and the timeframes you can expect.
