Customer voice reports
We believe in giving our customers a voice – one that can shape, monitor, and actively participate in the services we provide.
Our customer voice reports below each highlight the ways you, our valued customers, have influenced and shaped the delivery of our services over the years.
In the reports, you’ll find summaries of the positive changes we’ve implemented based on your feedback, as well as details of recent and upcoming engagement activities designed to ensure your voices continue to drive improvement.
View the highlights from our most recent Customer Voice Report, in the clickable drop-downs below.
- Engagement, involvement and scrutiny in numbers
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- View what we have done and how you, our customers, have helped us do it
- Celebrating great customer service
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- Swift action saved the day as our colleagues acted to prevent a potential accident
- Quick thinking and team work made a big impact for a local partner organisation
- Colleagues turned a challenge into a positive change when supporting a customer
- Safeguarding through partnership: A positive court outcome with North Yorkshire Police.
- Customers said, we did
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- Read how engagement with customers has influenced several changes and enhancements to our service.
- Customer compliments - celebrating success
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- From operative’s going above and beyond to our housing officers recieving thanks for their care and compassion – this quarter we received 58 formal compliments from customers.
- In the community
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- Voice of the customer – Customers helped shape key policies and services buy sharing feedback on complaints handling, acceptable communications, decorating voucher scheme, and fire safety management in multi-occupied blocks
- National Involvement Week 2025 – We shared a range of events and stories showing how customers have influenced decisions that affect their homes, neighbourhoods and services
- Celebrating community impact – Our Community Fund successfully awarded more than £10,000 to 21 projects across Redcar, Scarborough, and Whitby
- Christmas in the community – We were involved in a range of festive community activities throughout December.
- Customer engagement
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- Read a roundup of everything we’ve done this year so far and discover what’s coming up in the next quarter.
