Social Tenant Access to Information Requirements scheme (STAIRs)
What is STAIRs
STAIRs stands for the Social Tenants Access to Information Requirements scheme. It is a new standard being introduced by the UK Government and the Regulator of Social Housing.
The scheme gives social housing tenants greater access to information about how their landlord manages homes and delivers services, in a similar way to the Freedom of Information process.
How will STAIRs affect you?
Publication Scheme (from October 2026)
From Thursday 1 October 2026, social housing landlords will be required to make key information available in a way that is clear, accessible, and easy for tenants to find.
Much of the information required under STAIRs is already available on our website. To help you find it more easily, we have organised this information into the categories set out by the STAIRs framework – click on a category to view the information.
- Governance and decision making
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- About us – find out more about Beyond Housing
- View our strategy
- Learn more about our people – meet our executive team and board members
- Governance structure – learn about our group board and supporting committees
- Be involved – view our committment promise and learn about all the ways customers can be involved at Beyond Housing
- Read our customer voice reports
- Learn all about our customer forum
- View our customer engagement policy [PDF].
- Finance and spending
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- Find the following financial documents on the our performance webpage:
- Annual accounts and financial statements
- Six month finance performance
- View our Value for Money self assessment and plan
- Rent collection and rent rates:
- Find information on our my rent webpage
- View our rent and service charge policy [PDF]
- View our income management policy [PDF]
- Read about procurement and working with us.
- Find the following financial documents on the our performance webpage:
- Housing stock management
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- View our strategy which explains our plans and priorities for improving homes, services and neighbourhoods, and shows how we will work to help our customers and communities succeed and thrive over the next five years
- Take a look at our latest ESG report, (find it on our performance webpage) which demonstrates how Beyond Housing is investing in safe, affordable and sustainable homes, listening to customers, supporting communities, and being accountable for the services being provided.
- Performance
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- View all of our latest news
- Inspection outcomes and ratings news article
- View our tenant satisfaction measures
- Find our latest report and financial statement on the our performance webpage:
- View our complaints and compliments information including:
- Take a look at our latest ESG report, which you can find on the our performance webpage.
- Housing services and tenant liaison
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We offer a range of services, advice and guidance for Beyond Housing customers on the following webpage including:
Information for customers can be found on the following webpages:
- Lists and registers
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- View our home safety webpages for information about; gas, fire, electrical, water, flooding, asbestos, oil and solid fuel.
- Fire risk assessments
- Registers and records available upon request
- Learn more about home accessibility
- View our home safety webpages for information about; gas, fire, electrical, water, flooding, asbestos, oil and solid fuel.
- Social housing management
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- All our customer-facing policies can be found in the resources section of our website.
Feedback
Our STAIRs information has been shaped using customer feedback, insight and performance data, helping us focus on the things that matter most to you.
If there is anything else you’d like to see included, please email data.protection@beyondhousing.co.uk with your feedback and suggestions.
