Community clean up event – Bankfields
We’ll be hosting a community clean-up day with our partners, Redcar & Cleveland Borough Council and Cleveland Fire Brigade, in the localised area of Bankfields, Middlesbrough.
Bridlington new customer engagement
To support our new customers in the Bridlington area, we’ll be hosting a local customer engagement event with a range of our support services. Advice will be available to customers on the day alongside the tenancy sign-up process to ensure that we offer the best customer experience to new customers.
Customer tenancy sustainment support
This project is to explore tenancy sustainment support needs so we can understand the issues our customers face, and help them remain in their Beyond Housing homes.
This initiative involves engaging with customers to understand their main reasons for wanting to move and identify potential support opportunities to retain them in their current homes. This feedback exercise will help ensure our approach is optimised for both the business and customer support.
Damp and mould support
To help communicate and raise awareness of our damp and mould support for customers we are currently creating a damp and mould awareness video, with further information and guidance on our website. As part of this process we will consult with customers on the content of video and the new webpage to ensure that it meets customers needs.
Feet on the street (Quarter 4)
Local customers and partner organisations are invited to join us at our ‘feet on the street’ estate walkabout events – an important opportunity to engage directly with communities, respond to local queries, and explore ways to work together to enhance neighbourhoods.
This quarter, our walkabouts will take place on Friday 6 February 2026 in Guisborough, Marske, Whale Hill, Skinningrove and Scalby, where participants will collaborate, sharing insights, local issues and discussing opportunities for improvement.
To find out more please visit our dedicated .
