Feet on the street – previous events 2026/27

Key points:

• Before the walkabout began, we were met by a group of customers keen to talk to us about where they live, so we colleagues started with their street and discussed some of the issues they have been experiencing, gave advice and will look to progress what they have told us
• We were joined by two of our Customer Forum members (Karen and Steve) and we took the opportunity to introduce them to Councillor Janet Jefferson, the local PC’s and show them areas of the Old Town that you would only really see as a local resident, including communal spaces and gardens and one of our newly refurbished ‘decant’ properties
• We also had a quick visit to the Rainbow Centre, one of our main partners in the area, for a quick tour and overview of the work they do for the community.
• Weed spraying and fly-tipping identified with a speedy resolution by the neighbourhoods and grounds teams who dealt with it the same day
• Oher items were also raised and will be addressed in due course.

Key points:

• The walkabout was attended by our housing officers, a member of the asset management team and a local resident.
• Apologies sent from local councillors and invited agencies
• Areas were all generally in good condition and very well maintained
• We identified a possible improvement required to front of Woodrow Avenue shops area, of which we had significant concerns
• It was a very warm day, which helped create a positive atmosphere and made the walkabout an enjoyable and constructive opportunity to identify improvements that could benefit residents and the local community.

Key points:

• The walkabout around the Coniston Road estate in Skelton was attended by members of our housing team and employability team
  We also welcomed Councillor Ursula Earl, John McCue from Redcar and Cleveland Borough Council and PCSO Adam Bell
• The estate was generally in good condition and very well maintained
• A couple of gardens were identified that require some attention
• A few communal areas were noted that would benefit from strimming and tidying up, which turned out to be RCBC responsibility,
• Great to report that no significant concerns were identified
• We finished the walkabout by visiting a resident on Grasmere Crescent who wished to raise an issue – the matter was for RCBC rather than Beyond Housing, so we were able to signpost appropriately
• Overall, it was a very positive and productive day, made even more enjoyable by the sunshine.

Key points:

• The event was organised by local housing officer Karen Strike and attended by colleagues from various departments including housing, HR, learning and development and customer services.
• We also had local PCSO Claire on the walkabout with us.
• The walkabout was across Laburnum Road and Lincoln Road
• There was an opportunity for everyone to see inside some of our void properties and learn all about the process of re-letting them
• The group discussed relevant topics to the location, picking up on general things in the area that will be looked at by the team
• Overall, it was a great walkabout in such a nice area.

Key points:

• The walkabout was attended by colleagues from the housing team, community partnership and engagement team, capital works team
• Thank you to Stop Loan Sharks UK for also attending the walk with us
• During the walk, we visited; The Hub on Colwyn Court, Cheddar Close, Caernarvon Close, Somerset Road, Aberdare Road, Bridgend Close and Monmouth Road.
• We identified back alleys that require weeding and maintenance – colleagues will contact the council about this
• We also shared valuable CCTV intelligence with the police to support ongoing community safety work
• We highlighted gardens that would benefit from improvement and additional support
• There was a discussion about the boundary between Eston and Grangetown on Somerset Road, where one side of the road falls within Grangetown and the other within Eston
• The walk provided a great opportunity to work together with partners, listen to local concerns, and identify practical ways to improve our neighbourhoods for residents.

Key points:

• The event was attended by colleagues from the housing team and neighbourhoods team (trades)
• We receieved apologies from external agencies who were invited to attend
• During the walk we visited; Coronation Avenue, Moor View and Hildewell
• We spoke to several local residents who let us know that they were happy with the communal spaces
• Residents also mentioned they were satisfied with our response times when they raised concerns
• Overall, the walkabout was successful, it was great to connect with customers, and we even got some lovely nuzzles from a horse or two.

Key points

• Housing Officer Kelly Brown coordinated the walkabout which was supported by; Whitby team, colleagues from our employability team, and some of our apprentices
• Apologies from Ward Councillor Phil Trumper and Mayor of Whitby Councillor Sandra Turner
• The walking area included: Dundas Gdns, Auckland Way, Kirkham Cl, Fountains Cl, Rosedale Cl, Laburnum Grove, Elm Grove, Marton Ct, Auckland Ct, Runswick Ave and Runswick Ct
• Generally the areas were very clean and tidy
• One item of fly-tipping identified
• Sheds within communal spaces identified
• Overgrown grass banks due to the steep nature of the terrain and also weeds were highlighted
• Items raised from the walkabout have been collated into the tracker to be actioned.

Key points

• It was a great turnout at Salkeld Meadows as colleagues were joined by local Councillor for East Riding of Yorkshire Andy Walker, Bridlington Neighbourhood Policing Team and the local Neighbourhood Watch representative
• Local residents came out to chat with us about matters on the estate
• The neighbourhoods team were on hand to support customers with removing large, unwanted items
• Cllr Walker commended Beyond Housing for hosting the feet on the street estate walkabouts, and said he would be encouraging other housing organisations in the area to do the same.

Key points

• Housing officer Jane Walker coordinated the estate walkabout
• It was a great turnout, many colleagues from different departments supported the event, and we were also joined by Barry Whitton from Cleveland Fire Brigade
• The walk started at Fabian Ct in Eston and covered Myrddin Baker Rd, Harlech Cl, Tenby Cl/Thorndike Rd, Clynes Rd, Martindale Pl, Tennyson Ave, Attlee Rd, Griffiths Rd, St Patricks Cl, Birchington Ave
• Church Lane South looked clean and tidy after our Community Clean-Up event the day before, and Grangetown South estate looked great too
• Lots of ‘Community Star’ cards were given out, to thank customers for maintaining their gardens to an exceptional standard – colleagues were impressed at how many were given out during our walk
• We identified litter pick areas and shrub bed/grass maintenance in the Grangetown area that still need to be carried out
• A missing fencing and chicane gates have also been reported to the relevant teams to action
• We continue our strong partnership with Redcar and Cleveland Borough Council, Cleveland Police, Cleveland Fire Brigade and other agencies who help us to maintain our estates ensuring customers are safe and happy in their homes
• Overall, feedback from colleagues, who’ve never visited the areas before, was incredibly positive.

Key points

• The event was well supported with housing officers Clare, Danielle and Gillian, and a colleague from our assets team
• Apologies were given from Cllr Martin and several agencies who were unable to attend this time
• The meeting point was at Wentworth House and there were a few residents already waiting to speak to us which was great
• The residents commented on the grass areas around the blocks and we advised that the grass cutting programme was underway and due in this area soon
• Overall we received positive feedback – customers are happy overall with the area
• One customer commented that he found the area to be very pleasant
• A query was raised regarding the garage sites, and if they were getting knocked down
• We noted increased fly-tipping in the area behind the shops on Ayton Crescent. There are large, heavy gates at both ends which were open. A suggestion of a smaller side access with keypad entry for residents could improve this. This is being investigated for feasibility with our assets team
• We also walked around to the garage site on Ayton Crescent and it looked clean and tidy
• Overall, it was a lovely morning and everywhere looked great which was fantastic to see!

Key points

• Housing Officer Yvonne Norman, coordinated the walkabout event
• The housing team was supported by employment colleagues and also local East Cleveland Councillors, Wayne Davies and Tim Gray
• Local residents highlighted issues with anti-social behaviour during darker evenings, at a local childrens park
• The neightbourhoods team worked hard removing an extremely large plant which had sadly been removed from its pot
• Neighbourhood colleagues also came along with a van, and helped customers with large items that needed removing
• A special thank you to East Cleveland housing officers and managers for attending and joining in with the litter pick on the estate
  • It was wonderful to see residents thanking Beyond Housing for being out and clearing the area of litter – well done everyone.

Key points

• Housing Officer, Victoria Playfair, led the estate walkabout around Foxrush and Oxgang close
• It was a great turnout as various internal departments and external agencies to come together and walk around the area, including: Councilor Marian Fairley (and her two lovely dogs), PCSO Matthew, PCSO Kirsten, PCSO Craig, Peter Gordon, Arson Reduction Officer, Nigel Tilley and also members of the Trading Standards team
• It was a beautiful day and great opportunity to take a look around one of our areas, and talk with colleagues and customers
• Thank you to everyone who participated.