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How to fix your boiler


In the winter months, the boiler condensate pipe is likely to be frozen causing your boiler to fail – here are some quick pointers to help fix this:


  • Locate the black or white plastic pipe going outside from the boiler and pour warm water over it, this will defrost the pipe and enable the products to run from it
  • Once the pipe has been defrosted, press the reset button on the boiler
  • The above steps may need to be repeated several times.


You can also watch the handy video below for more visual instructions.

Need help

If you’ve tried defrosting your condensate pipe and your boiler is still not working, please contact us.