Home health checks
To provide safe, comfortable and well-maintained homes, we regularly carry out home health checks across our properties. These visits help us to understand the condition of your home, identify any improvements that may be needed, and ensure our records remain up to date.
During a home health check visit, one of our surveyors will visually inspect the inside and outside of your home, this helps us to:
• Keep your home safe and well maintained
• Identify any future repairs or improvements that may be needed
• Identify problems early before they become bigger issues
• Make sure we have up-to-date information about your home
• Meet the standards required by the Regulator of Social Housing.
Booking a home health check visit
When it is time for your property to have a home health check visit, you will first recieve a letter from us and then a member of our team will contact you by phone, text, email or home visit to arrange your appointment.
Every Beyond Housing home must have a home health check, so we’ll work with you to agree a convenient appointment which usually takes just 30 minutes.
You can also arrange your home health check visit sooner by emailing asset.management@beyondhousing.co.uk or by calling us on our main number 0345 065 5656 and asking for the asset management team.
Every Beyond Housing home should receive a home health check at least once every five years.
To achieve this, our external surveying partner Faithorn Farrell Timms (FFT) supports our in-house surveying team to deliver approximately 3,000 surveys every year.
Meet Alex our Surveying Technical Apprentice
Alex is part of our surveying team and helps carry out home health checks.
As a Surveying Technical Apprentice, he works closely with our surveyors to collect information about our properties, helping us understand what improvements may be needed and ensuring our customers’ homes remain safe, warm and well maintained.
Frequently asked questions
- What is a home health check?
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A home health check is a visual inspection of the inside and outside of your home. It helps us understand the condition of key parts of your property, including your kitchen, bathroom, heating system, windows, doors, roof and other important areas. It also helps to ensure that your home is free from any hazards.
- Why do you need to carry out the check?
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Home health checks help us keep accurate information about your home, identify issues early and plan future investment works. It also supports our responsibility as your landlord to provide you with a safe, good quality and well-maintained home.
- How long will the visit take?
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A home health check visit usually takes around 30 minutes.
- How will I know the surveyor is from Beyond Housing?
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All Beyond Housing surveyors and contractors will carry photographic identification. Please ask to see this before allowing anyone into your home. If you are unsure, do not let them in and contact Beyond Housing on 0345 065 5656 to confirm the visit.
- Will the surveyor take photographs?
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Yes. The surveyor may take photographs of main areas of your home, such as the kitchen, bathroom, heating appliances, windows and doors. These photos help us check the survey information is accurate and support future investment planning for your home.
- Is this a repairs visit?
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No. A home health check visit is not a repairs appointment, and the surveyor will not normally raise or complete repairs during the visit.
- Do I have to provide access?
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Yes. Every Beyond Housing home must receive a home health check. We will always try to arrange a convenient appointment with you, but the home health check visit is mandatory and must be completed.
- What happens if I miss the appointment?
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If we are unable to gain access to your home, we will contact you again to rearrange the visit. If access is missed several times, this may be escalated through our access management process.
Our preference is always to work with you and avoid escalation wherever possible.
- What happens after the survey?
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After a home health check has take place, we will update our property records with the information that the surveyor collected. This helps us to plan future investment work for across our properties.
You won’t receive a report after the survey, but the information will help us make better decisions about future work.
- What if I need extra support?
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If a disability, illness, caring responsibilities, anxiety about the visit or any other circumstances make it difficult for you to provide access to your home, please let us know.
We will work with you to agree suitable arrangements and provide reasonable support where needed.
- How do I book or rearrange an appointment?
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You can contact the Beyond Housing asset management team by emailing asset.management@beyondhousing.co.uk or by calling our main phone number, 0345 065 5656.
If your letter includes direct contact details for a named surveyor, you may also contact them to arrange a suitable appointment.
