My rent
At Beyond Housing we have a number of ways you can pay your rent. By far the quickest and easiest way to pay your rent is by direct debit. Payments will be taken automatically from your bank account it’s safe, secure and you’re fully covered by the direct debit guarantee.
Take advantage of the easiest way to pay by setting up a direct debit
Register for an online account to pay through Me & My Home
Click here to search for your nearest PayPoint
Click here to search for your nearest Post Office
Staying on track with your rent
At Beyond Housing, we want to help you keep your rent account on track and avoid any unnecessary worry about your tenancy. Paying your rent on time and keeping your account slightly in credit can help if unexpected expenses arise or there are times when making a payment is more difficult.
We recommend keeping a ‘get ahead payment’ on your rent account. This means having one payment in credit, based on how often you pay your rent.
For example:
- If you pay weekly, we recommend keeping one week’s rent in credit
- If you pay monthly, we recommend keeping one month’s rent in credit.
Having a ‘get ahead payment’ can help you:
- Avoid falling behind with your rent if something unexpected happens
- Give you extra flexibility during periods when money is tight
- Keep your tenancy and rent account in good standing.
If you have more credit on your account than your recommended ‘get ahead payment’, you may be able to request a refund. We will make sure enough money stays on your account to cover your rent and keep it from falling into arrears.
If you’re having difficulty making payments, please get in touch – our team can support you to find a solution.
Rent a room scheme
Do you have a spare bedroom and know someone who is looking to rent a room?
If you’re looking for ways to boost your income, one option is to rent out your spare room.
Important information regarding rent arrears
- Talk to us
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Talk to us, this is what we are here for. Not paying your rent can result in you losing your home, and that’s far worse than starting a conversation with us!
- Let us help
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If you miss your rent payments we’ll contact you as soon as possible to see what the issue is. Please talk to us – we can’t help you if we don’t know what your problem is.
- Try not to play catch up
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It can be difficult to make up one week’s missed payment the week after. For many customers, this can be a slippery slope into debt as next week never comes.
- Stick to an affordable arrangement
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If you can’t repay your rent arrears in full, talk to us. We’ll ask you some questions about your finances and agree an affordable repayment plan with you. Please do stick to this arrangement – if you don’t, we may have to apply to the County Court to evict you from your home.
- Keep on top of housing benefit
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If you’re claiming housing benefit, please provide any information that we ask for without delay. If not, your claim will be cancelled and you’ll need to pay the full rent due. You’re also responsible for notifying the DWP of any changes in your circumstances.
- Where to get help
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If you’re struggling to manage your debts, the sooner you ask for help the better. You can get free debt advice from Citizens Advice or Shelter.
If you need to speak to us call 0345 065 5656.
- Check that you are getting the right benefits
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Make sure you are claiming all the benefits you’re entitled to. You can do this by visiting Money Helper and completing the easy-to-use benefits calculator. This can also tell you if you’re eligible for any grants.
You can call us on 0345 065 5656.
- Universal Credit
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If you’re claiming Universal Credit, it’s really important you talk to us. The rules around Universal Credit are very different from housing benefit and it’s easy to get things wrong. Our trained team can help you understand Universal Credit and make it work for you. Call us on 0345 065 5656.
- Discounted social broadband tariffs
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Some broadband providers offer social tariffs which are only available to customers who receive certain government benefits.
Visit the Money Saving Expert website to see what deals are currently available, based on your needs.
You can also carry out a comparison to make sure you are getting the best deal:
Need help paying your rent?
If you need help paying your rent or would like to set up a direct debit, start a live chat with us or email rent.income@beyondhousing.co.uk and we’ll arrange for an advisor to contact you.
