Quarterly complaint and compliment performance
We value our customers’ feedback and are dedicated to listening and learning from you.
We take all complaints seriously and strive to resolve them efficiently and fairly. Additionally, we appreciate knowing when we meet your expectations. Your compliments help us understand what our customers value and are shared with our team.
Now, let’s review the data for the fourth quarter of 2025/26 (January to March):
Compliments
We received 70 compliments from customers about the services we have provided.
Since April we have recieved a total of 275 compliments.
Complaints
We received 73 stage 1 complaints.
Since April we have received a total of 301 stage 1 complaints.
We received 30 stage 2 complaints.
Since April we have received a total of 85 stage 2 complaints.
