Quarterly complaint and compliment performance
We value our customers’ feedback and are dedicated to listening and learning from you.
We take all complaints seriously and strive to resolve them efficiently and fairly. Additionally, we appreciate knowing when we meet your expectations. Your compliments help us understand what our customers value and are shared with our team.
Now, let’s review the data for the third quarter of 2025/26 (October to December):
Compliments
We received 65 compliments from customers about the services we have provided.
Since April we have recieved a total of 207 compliments.
Complaints
We received 56 stage 1 complaints.
Since April we have received a total of 227 stage 1 complaints.
We received 12 stage 2 complaints.
Since April we have received a total of 54 stage 2 complaints.
