Adaptations service
Helping you to live well and age well
We can help you to live more comfortably by adapting your home or by giving advice on other housing options available to you to meet your needs.
This is provided through our Supported Living service.
What are adaptations?
Adaptations are works carried out to improve access and mobility around your home. They enable you or your family members to live independently for as long as possible, and support you to maintain a better quality of life.
Adaptations fall into three category types, please click on each below to learn more.
Types of adaptation and how to request them
- Minor adaptations
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Minor adaptations are carried out by Beyond Housing, and can be undertaken for customers following an assessment and referral by an Occupational Therapist or trusted assessor. These can include:
- Grab rails and handrails
- Banisters
- Half steps
- Lever taps
- Additional sockets
- Additional lights
- Key safes
- Ramps
- Door widening.
How to request a minor adaptation?
Please contact your local authority so they can arrange Occupational Therapy assessment for you.
- Redcar & Cleveland Borough Council – Adult Social Care: 01642 771500
- North Yorkshire Council – Social Care: 0300 131 2131
- Adaptations without delay
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Adaptations without delay can be undertaken without the need for a formal Occupational Therapist assessment. These can include:
- Grab rails
- Lever taps
- Additional bannister rails
- Key safes.
How to request an adaptation without delay?
Please contact us to discuss your adaptation needs.
- Beyond Housing – 0345 065 56 56
- Major adaptations
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Major adaptations fall outside the scope of our Adaptations Policy – these are provided by your local authority and include the following:
- Ramps*
- Level access showers
- Stair lifts**
- Through floor lifts**
- Ground floor extensions
- Over the bath showers
- Door entry systems.
Major adaptations will be carried out by an approved private contractor appointed by the local authority, and the work will be overseen by the adaptations team from the local authority. While Beyond Housing do not provide major adaptations we do give permission to the local authority for the work to go ahead where possible.
Where major adaptations are not possible in certain properties, we will work with you and discuss other options – such as a potential move to more suitable accommodation.
* Over the value of the local authority financial threshold
**A service charge applies.
How to request an major adaptation?
Your local authority can offer you information and advice, and in some circumstances, financial support through a Disabled Facilities Grant (DFG).
Contact them on the details below:
- Redcar & Cleveland Borough Council – Adult Social Care: 01642 771500
- North Yorkshire Council – Social Care: 0300 131 2131
Please note: As major adaptations are carried out by the local authority, Beyond Housing do not have any influence over the timescales for the completion of these works.
Other options available to meet your needs
We are committed to undertaking adaptations to support you in your current home, and to making best use of our housing stock.
Where a request is made for an adaptation or for permission for the adaptation to be completed, consideration will be given to:
- Whether your assessed needs can be met through a move to more suitable accommodation through the housing application process
- Whether you would be interested in/meet the criteria for one of our supported living schemes.
Frequently asked questions
- How long will my minor adaptation take?
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The following targets for completing minor adaptations are in place:
- Referrals involving hospital discharge or palliative care – 3 working days
- Urgent referrals – 10* working days
- Adaptation without delay – 10* working days
- Normal referral – 20* working days.
* Targets are subject to the complexity of the adaptation and whether we can carry out the works ourselves or if a specialist contractor is required.
- Do you have an Adaptations Policy?
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Yes we do, you can read it here: Adaptations Policy.
- Where can I find more information about local authority adaptations
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- Redcar & Cleveland Borough Council: Home adaptations and handyperson
- North Yorkshire Council: Housing adaptations
- Have a question?
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If you have any further questions about adaptations, please contact us by calling 0345 065 5656.
