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Complaint management with the Housing Ombudsman self assessment form

The self-assessment form has been designed by the Housing Ombudsman Service to support landlords in self-assessing against their recently published Complaint Handling Code.

Each landlord is expected to answer the questions in order to understand their position against the expectations of the code. Beyond Housing have completed the assessment in December 2020 and pledge to continuously refer to the code; and in the design of any complaint service improvements.