Case study – Reach & Respond partnership working

Reach & Respond continues to grow a partnership with Carers Plus. This partnership is focused on engaging customers within the community to support social inclusion. The partnership brings together customers within our local community centres to reengage them with one another through various activities including; crafts, chair activities and many organised events, recently linking up with Rural Arts to offer Heart & Craft sessions.

Between Reach & Respond and Carers Plus, we have ensured that our beneficiaries have been at the heart of any collaboration and have collated case studies to show the positive impact and measurable results we have achieved. One customer explained they would definitely like the classes to continue as “It’s a treat to get out of the house among friends. The staff are fantastic, helpful, and caring”, whilst another said, “I have a great time here, the staff are very friendly and helpful, if I didn’t come I would be sat at home on my own”.

Reach & Respond also works in partnership with the Yorkshire Ambulance Service as part of the falls pathway. Calls are triaged to our responders who attend the call on behalf of the ambulance service.

This helps to prevent long lies and hospital admissions allowing the service to attend higher category calls. In 2023 we attended 115 call outs for the Yorkshire Ambulance Service. In 2024 we are growing this support to cover further areas.