Environmental, Social and Governance (ESG) Report 2023/24
Welcome to Beyond Housing’s environmental, social and governance report
In 2021, Beyond Housing implemented a sustainable bond framework which set out our social and environmental objectives for delivery within our 2020-2025 business strategy.
The framework included a commitment to adopt the Sustainability Reporting Standards (SRS) which align with the United Nations’ (UN) Sustainable Development Goals (SDGs) and provides a standardised way of reporting ESG performance in a transparent, consistent, and comparable way.
Each of the three themes has several sub-categories:
Environmental: Climate change, ecology and resource management
Social: Affordability and security, building safety and quality, resident voice, resident safety and placemaking
Governance: Structure and governance, board of trustees, colleague well-being and supply chain management.
Click on the buttons below to view the report for each theme.
About Beyond Housing
Beyond Housing is a registered social housing provider, established in 2018 to provide homes and services to customers and communities across Tees Valley and North Yorkshire. We provide just over 15,000 homes and a range of services to over 30,000 customers. We are one of the largest landlords in the Northeast and North Yorkshire, covering a geographical footprint of over 400 square miles. With almost 750 colleagues we recognise our role in society is one that is much bigger than bricks and mortar. We can raise aspirations, invest in our communities, and provide support to people who need it.
Our purpose – why we exist
To help our customers and communities succeed and thrive.
Our mission – how we deliver our purpose
By providing homes customers want, places they are proud of, services they value, delivered by people who care.
Our business model and sustainability impact
We provide housing management, improvement, repair, care and support services, customer empowerment and community development to a diverse customer base and have a bold vision for the future, offering enormous opportunity, as outlined in the Beyond Housing Strategy 2020-2025.
By 2025 we are set to achieve four ambitious objectives for our services, homes, places, and people:
- Provide quality services to our customers
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Increase customer satisfaction, grow our independent living business, and have 65% of our customers using digital services.
- Build new homes and keep our existing homes in good condition
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Build circa 2,000 new homes, increase customer satisfaction with the quality of our homes and repairs satisfaction and improve the Energy Performance Certificate (EPC) ratings for all our homes to EPC C or better by 2030.
- Invest in our communities/neighbourhoods to create a great place to live and work
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Offer the best information and advice to customers, be a leading training provider and create neighbourhoods our customers are proud of.
- A great place to work for our people
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Achieve Investors in People (IIP) accreditation, deliver an agile working environment, increase colleague satisfaction, and improve the health and wellbeing of colleagues.
We are committed to sustainability and genuinely care about the work we do to transform the lives of our customers. We pride ourselves in adding social value to our communities, delivering a wide range of services that support and enhance people’s quality of life.
We work towards improving the economic, social, and environmental wellbeing of the people living in communities. These benefits cover a wide range of activities, including the creation of apprenticeships and jobs, sub-contracting to local social enterprises, and working with customers and residents to create new and improved community spaces.
Social value is incredibly important to us and is a crucial factor in the way we conduct our business. These benefits cover a wide range of activities, including the creation of apprenticeships and jobs, sub-contracting to local social enterprises, or simply working with residents to create a community garden.
Sustainable bond – financing our ambition
The sustainable bond framework supported Beyond Housing to refinance the business in May 2021 securing the first long-dated (20-year) sustainable bond in the housing sector.
The finance raised from the bond enables us to invest in existing properties, providing more energy-efficient homes, and helping us move to become a carbon-zero organisation. In addition, it will help us deliver our ambitious development programme, providing value for money and securing the company’s long-term plans and will enable us to be front and centre in contributing to the levelling-up agenda and providing quality homes and neighbourhoods as our area goes from strength to strength.
